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In the last several years, identity theft has
become an increasing concern for Americans. A few high-profile
instances of ID theft, such as Tiger Woods’ scrape in 2000, attracted
ample attention.
Bandits still burgle
banks all too frequently, but why bother when you can steal unnoticed?
Some scam artists dumpster-dive for sensitive banking documents and
some "phish" for passwords and account numbers online. All of them
present hazards to the savings, credit and livelihood of innocent
victims.
In response, insurance companies and others have developed products to address the risk of identity theft.
"Most aspects of your life are driven by your
identity and you need to safeguard it," says Alex Tsetsenekos, Director
of Product Development for Farmers Insurance Group, who helped
developed "Identity Shield," which is offered by Farmers. "It's
impossible to completely prevent identity theft," he says.
Tsetsenekos says that Farmers customers who have "Identity Shield" are encouraged to report any
incident that may have compromised their personal information. For
example, if they left their wallet in a restaurant and its contents
could have been examined — or if their TV was stolen by a burglar,
which leads them to wonder what personal information the thief may have
observed or taken from their home.
There are four main ways to obtain identity theft protection:
- As an add-on to your current home insurance policy or, in some cases, your car insurance policy.
- As an extra benefit through your bank or other financial institution where you have an account.
- As a workplace benefit through your employer.
- As an identity theft protection plan that's not an "insurance policy."
One easy way to secure identity theft insurance is to piggy-back coverage onto your home insurance policy as an endorsement.
Usually
credit card companies cover fraudulent charges made by an identity
thief to your account, and so insurance companies don’t need to cover
those costs as part of insurance coverage. Policies generally cover
your lost work time in correcting the problem, phone bills and legal
fees.
For example, among some of the nation's largest insurers:
- Allstate offers an identify theft endorsement to home insurance
policies. For about $40 per year and no deductible, you can add
identity restoration coverage to your homeowners’, condo or renters
policy and be reimbursed up to $25,000 for covered expenses such as
attorneys fees, lost wages, loan application fees and incidental costs,
like postage stamps and phone calls involved in restoring your
identity. If your identity is stolen, a team takes care of the legwork
to help restore your credit rating and good name.
Allstate's endorsement also pays for the cost of hiring a firm to
address your identify theft issues. The policy provides $2,000 to: fill
out paperwork, such as police reports; issue a fraud alert to major
credit bureaus, government organizations, financial organizations and
credit card institutions; review your credit history to determine
whether fraud has impacted your public records or accounts; work with
the three major credit bureaus to restore the accuracy of your credit
history; and notify and work with the department of motor vehicles,
collection agencies and law enforcement.
- Farmers insurance offers the "Identity Shield" coverage as an
endorsement to home, renters and condo policies. For $65 a year or
under, Farmers offers monitoring of the Experian credit files of two
people, restoration assistance with a "personal advocate" to walk you
through the process of correcting your reports, up to $30,000 in
coverage for restoration (everyone in the family is covered) and up to
$1,500 for lost funds.
- Nationwide Insurance's identity theft insurance endorsement
includes credit monitoring, unlimited access to your current TransUnion
credit report and score, and access to "identity resolution
specialists" who will, among other services, place fraud alerts in your
credit files, report the ID theft to the FTC, assist in replacing
identifying documents, and provide legal referrals and discounted rates
for legal services. The endorsement costs $45 per year and covers up to
$25,000 to reimburse costs associated with identity theft, which can
include time lost from work, legal fees, loan reapplication fees,
postage and long-distance calls.
- State Farm is beginning to roll out an identity theft endorsement
to its customers' home insurance policies, which will be available
first in Oklahoma and Ohio on Aug. 1, 2008, pending approval from the
state insurance departments. It reimburses up to $25,000 in monetary
expenses associated with the restoration of an identity and provides
support designed to help the customer recover control of his or her
identity. The annual cost of the endorsement is $25 per policy period
(pending approval).
You may be
offered identity theft insurance that is tacked onto to other financial
products, such as your checking account. Depending on your bank, this
could be offered for free or for a small fee, and generally has a small
policy limit, such as $5,000.
Harder to find is a stand-alone identity theft
insurance policy that's not associated with an existing insurance
policy or account. Travelers offers a stand-alone identity theft policy
that compensates you for lost money and time due to ID theft. But your
choices also depend on where you live. For example, New York's
Insurance Department has not authorized the sale of stand-alone or
group (workplace) identity theft policies, period.
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LifeLock under fire
The ID theft protection market got more complicated
in February 2008 when Experian, one of the "big three" credit bureaus,
filed suit against LifeLock. Experian alleges that LifeLock is
violating the Fair Credit Reporting Act by filing for fraud alerts on
the behalf of clients who are in no imminent danger of identity theft.
The credit bureau asserts that the cost of processing the hundreds of
thousands of unnecessary fraud alerts is costing them millions of
dollars.
LifeLock’s advertising is also under fire in the
lawsuit on two counts. First, Experian contends that the company
misleads consumers and does too little to establish that the services
and goods they provide could be obtained independently by consumers for
free.
And second, the lawsuit challenges LifeLock’s claim
that its service makes identity theft "virtually impossible." Such
claims, according to Experian, only account for new-account fraud (when
ID thieves open new accounts in your name) and fail to account for
computer hacking or other forms of identity theft.
Litigation is underway.
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Identity theft protection companies offer a service that is not
an insurance policy but is "guaranteed." Generally, these services
charge a monthly or annual fee and take actions that you could take
yourself (for free, if you want to spend the time):
- They place "fraud alerts" with the three major credit bureaus.
These are messages on your credit report that instruct creditors to
verify your identification before extending credit in your name. (You
can activate these yourself by contacting the credit bureaus.)
- They instruct the credit bureaus not to release your credit
report to a third party without getting your permission. (By law you
can do this yourself but for a fee from the credit bureaus.)
- They have the credit bureaus send you a copy of your credit
report. (You're entitled to one free report from each bureau annually,
by federal law.)
- They request your name be removed from junk mail lists and
pre-approved credit card offers, so you don't wind up with credit
offers in your mail box that could be stolen. (You can do this yourself
any time at OptOutPrescreen.com.)
Guarantees for these services range from $20,000 to
$2 million; these amounts would be paid out to cover the costs of
"restoring" your good name in the event of identity theft.
Identity theft protection companies may offer other
services in addition to these basics. For example, LifeLock, whose
founder Todd Davis proudly annouces his social security number in
commercials, has a "WalletLock" service that helps you report and
replace lost or stolen credit cards, driver's licenses, insurance cards
and other documents. LifeLock also says it monitors databases looking
for evidence that your personal information is for sale or that someone
is using your name at a different address.
LifeLock's reputation was shaken when one person
did succeed in "taking" the CEO's identity. Last year, a Texas man used
Davis’s social security number to get a $500 payday-advance loan. Now,
Associated Press reports that Davis is being sued by disgruntled
clients who claim that he knew his service didn’t work because it
hadn’t even worked for him! The plaintiffs are seeking class action
status for the lawsuit; LifeLock has over 700,000 clients.
IdentityGuard offers the basic credit monitoring
service and also says it scans "back alley" chat groups and newsgroups
for evidence that your personal information is being traded.
A service from LoudSiren only places fraud alerts
in your credit reports so creditors must contact you via your unique
"LoudSiren Safe Phone Number," which you can forward to up to three
phone numbers.
The credit bureaus themselves are getting into the
act. Equifax offers monitoring of your three credit reports,
notification of major changes to your reports, and $20,000 in identity
theft insurance. Experian's "Triple Advantage" service monitors your
three credit files and sends you e-mails alerts of major changes, with
a $50,000 guarantee. TransUnion offers monitoring and notification too,
but only of its own report on you, with $25,000 in ID theft insurance.
So,
plain and simple: Anything that can be done to protect your identity,
you can likely do yourself. But if you would feel more secure with the
work (and financial backing) of professionals, ID theft protection
programs do the legwork.
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