If
you’ve ever known what it felt like to rob Mary to pay Peter and Paul
when it came to your medical bills, you’re one of roughly $1.5 million
people who experts predict will file bankruptcy by year-end — in part
due to medical debt.
How
bad is it? In July 2009, the American Bankruptcy Institute (ABI)
reported that consumer bankruptcy filings reached 675,351 nationwide
during the first 6 months of 2009. This was a 36.5 percent increase
from the year before. In June, overall consumer filings were 116,365,
up by 40.6 percent from June 2008. The ABI cited "unemployment,
foreclosure rates and high health care costs” as reasons.
A national study by Harvard and Ohio University, published in The American Journal of Medicine,
showed that the leading cause of bankruptcy in the United States is due
to unpaid medical bills. The study found that the average balance for
outstanding medical-related debt was nearly $12,000 for those who filed
for bankruptcy in 2007. Medical bills were also at the core of 50
percent of bankruptcy filings. Even more alarming is that 68 percent of
consumers who filed bankruptcy had health insurance.
"I see consumers drain themselves to death trying
to pay off medical expenses and then file bankruptcy when they
literally have nothing left," says Carmen Dellutri, a consumer
bankruptcy attorney in Fort Meyers, Fla. "Filing bankruptcy is the
worse thing you can do, and if the consumer had contacted me before the
downward spiral got to that point, it could’ve been avoided. Bankruptcy
should always be a last resort."
Many Americans are only a few paychecks away from
financial ruin if they couldn’t work due to illness or disability. But
there are a number of strategies you can employ to keep a bankruptcy
filing at bay.
Barbara Kimberlin-Murphy is a 28-year veteran of the medical debt collection industry and author of Secrets Revealed by a Medical Collector, The Patient’s Guide to Avoiding Bankruptcy.
In every instance, Kimberlin-Murphy believes that
medical bankruptcy could have been avoided if the patient had simply
talked to the medical collector who was trying to resolve the debt.
"There’s this fear factor out there that a medical
collector would never accept what someone could possibly afford to pay
when it comes to paying off a medical debt," she says. "This is simply
not true. Everything is negotiable."
While the number of people who are uninsured is
staggering, they do not make up the highest percentage of people who
find themselves in medical bankruptcy. Kimberlin-Murphy says that
people with health insurance made up 85 percent of her caseload.
Not everyone has the resources to file for
bankruptcy. Families USA, a nonprofit consumer advocacy group, reports
that because bankruptcy filings must be handled by a lawyer, many
people with serious medical debt do not consider this a realistic
option.
If you're dealing with mounting medical bills, here are some strategies to consider:
1. Don’t ignore your medical bills. The problem will not simply go away.
Open your mail and make an appointment with those to whom you owe
money, advises Kimberlin-Murphy. "Billing clerks at hospitals are
mostly women and we are very compassionate. We will work with anyone
who will talk to us and not blow us off." Once a hospital sends the
unpaid debt to a collection agency, it already knows it stands to lose
much of the payment.
"We would rather wait forever for you to pay off
your debt instead of losing 50 percent of that debt to a collection
agency," she says.
2. Communicate with your doctor or the hospital.
Contact the attending physician or the hospital’s billing department by
letter or in person. Be honest about your current financial situation
and — outside of asking for total financial forgiveness — see if they
can cut down your bill to something more affordable. If you make a
monthly payment of at least $5 on each medical account, there are
instances where you can be legally protected and your wages will not be
garnished or a lien put on your property, according to Kimberlin-Murphy.
"Once a judge in district court sees that you have
made a good-faith effort to pay your debt, it is very possible the
judge may cancel out the entire debt," she says. "It used to happen all
the time when I worked in collections."
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If you need help paying your medical bills, here are some resources:
Most hospitals have financial-assistance programs, such as these:
Stanford Hospital & Clinic.
Florida Medical Center
Johns Hopkins Medicine
Health
care advocates: A health care advocate acts as a liaison between a
patient and her health care providers, physicians, employers, case
managers and lawyers to resolve issues such as quality of health care,
medical bills and employment discrimination based on a medical
condition.
Advocates can work for the
state, in private practice or in a nonprofit organization. An example
of a state government advocate can be found at the Connecticut Office of the Healthcare Advocate.
Nonprofit/charitable organizations: The Patient Advocate Foundation,
a nonprofit organization that offers financial assistance for medical
bills, has provided a state-by-state guide of financial assistance
available.
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Kimberlin-Murphy says that this often happens in
district court. When someone is sued nonpayment of medical bills, the
judge will often rule in their favor if they can show they’ve made an
attempt to pay debts off.
Dellutri says that there are legal protections but they can’t necessarily keep you from going to court.
"Now you have doctors who don’t wait to get paid.
They turn account receivables over in a month to the collection agency
and then it hits the credit report and the spiral begins," he says.
3. Use a hospital or medical provider with ties to a church-affiliated hospital.
According to Kimberlin-Murphy, hospitals that are affiliated with the
Roman Catholic Church are the most financially forgiving. "I have seen
numerous cases where debt was completely written off by Catholic
hospitals due to a patient’s serious financial hardship," she says.
4. Find powerful allies for health insurance claims.
If you have unpaid medical bills that you believe should be covered by
your employer’s group health insurance, you need to know who holds the
purse strings.
Your first ally is the benefits administrator in your human resources department at work.
"Every company has one," says Kimberlin-Murphy.
"They will go to battle for their employee when it comes to dealing
with the insurance company. Group health insurers make a lot of money
off of the companies that purchase their policies and insurers want to
make employers happy so they will continue to bring business to them.
If an employer encounters a lot of problems with a particular insurer,
they will change insurance companies."
If you have an individual health insurance plan you purchased on your own, your ally is your health insurance agent.
"Folks with individual health plans need to have an
insurance broker," says Kimberlin-Murphy. "If they don’t, they might as
well tell the insurance company to do whatever they want to them."
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Request an itemized bill from the hospital.
Ask for a copy of the hospital’s financial-assistance guidelines.
Ask the hospital if it has a sliding scale for payments. This is where
the amount you pay for medical expenses is adjusted to your gross
income and other factors.
Request that the hospital billing office consolidate all your medical bills into one statement and one monthly payment.
Learn your rights under the Fair Debt Collection Practices Act.
Don’t sign anything that has an acceleration clause. This is a clause
that forces you to pay a bill in full if you miss one payment.
Don’t put your medical debt on your credit card or take out a loan from
the bank; these accrue high interest rates and may dig you deeper in
debt.
Don’t sign anything that makes you responsible for collection-agency fees.
Source: Medical Billing Advocates of America, Families USA, Legal Aid Society: “Managing Your Medical Debt: Know your rights!”
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"When I worked in insurance I saw the power of the
insurance broker. One phone call on behalf of the policyholder and the
situation was usually cleared up in a matter of an hour. Nonpayment of
premiums [by the patient] is the only situation that a broker cannot
fix," she says.
5. If your health insurer sends you an unaffordable renewal rate, contact your state's insurance department.
Since co-pays, deductibles, premium increases and
unpaid medical costs are responsible for medical debt, most people
cannot afford a renewal-rate increase. Consumers who have individual
health plans do have recourse from an unreasonable renewal increase.
"It's illegal [for an insurance company] to raise
premiums without justification," says Kimberlin-Murphy. "If you get a
rate increase and it’s something you can no longer afford, put together
a 12-month log of the cost of your insurance premiums and compare it to
what’s been paid [in your claims] by the insurer. Send it to your
state’s insurance commissioner and they will send an inquiry back to
your health insurer asking them to justify the rate increase."
Kimberlin-Murphy says if the insurance commissioner
finds that the insurer cannot justify the increase, it must keep
premiums at the same level until the next renewal period.
6. Get a health savings account now, before disaster strikes.
Dellutri suggests opening a health savings account — especially if you have a family.
"This is a great way to offset medical expenses,"
he says. "The dollars you put into the account grow tax-free and they
can be used for deductibles and other health care expenses."
There
are specific rules that debt collectors must follow if they contact
you. According to the Federal Trade Commission’s Fair Debt Collection
Practices Act, a debt collector:
1. Cannot threaten you.
2. Cannot make public a list of consumers who do not pay their debts.
3. Cannot use obscene or profane language or repeatedly use telephone calls to harass the consumer.
4. Cannot call before 8 a.m. or after 9 p.m.
5. Cannot use false or misleading statements such as posing as a
government representative or attorney or saying that they work for a
credit bureau when they contact you. They also cannot say they can
arrest you if you don’t pay.
6. Must cease contact with you if you send them a letter telling them to stop.
7. Can only call or write you if they intend to file a legal action
against you, if you have sent them a letter telling them to cease
contact.
8. Cannot continue to call you at work if your employer tells them to stop.
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