Prudential's Policyholder Remediation Plan letters: Prudential was unable to determine the nature of your claim
The Prudential Insurance Company of America
Policyholder Remediation Plan
Box 780, Newark, NJ 07101
Tuesday, October 06, 1998
[POLICYHOLDER NAME AND ADDRESS]
Thank you for submitting your Claim Form in connection with the Alternative Dispute Resolution Process to resolve customer complaints. In a preliminary review of your Claim Form, we were unable to determine the nature of the complaint you would like us to address.
If you have any additional facts that you can bring to our attention, please use the attached pages to provide them to us. Your response should be sent within 30 days of this letter, together with copies of any materials you have that relate to your claim. Enclosed is a postage-paid envelope for your convenience.
Please note that if we do not hear from you within 30 days of the date of this letter, we will continue to evaluate your claim based on the existing material in your file. However, your prompt reply to this letter may assist us in considering your claim.
Please contact me at 800-778-5659 if you have any questions.
[customer service rep name]