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Best Car Insurance Companies

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Who are the best auto insurance companies? We surveyed current customers of large car insurers to find out how they rate their insurers on five important measurements. The top three companies, based on overall score, receive our annual "People's Choice" award. While finding the lowest price is important to many car insurance shoppers, knowing customer satisfaction scores can help in your decision.
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Company
Score
HOW WE WEIGH OUR SCORE
Weightings were calculated based on our survey results when asking users to rank importance.
Value For Price
Customer
Service
Claims
Service
Customers
Who
Recommend
AM Best Financial
Strength Ratings
97.2
out of 100
91
100
100
92%
A++
94.8
out of 100
95
94
96
91%
A+
91.3
out of 100
92
88
93
90%
A
91.2
out of 100
89
91
98
84%
A++
91.1
out of 100
93
94
90
86%
A+
90.4
out of 100
85
92
92
88%
A++
90.2
out of 100
91
90
88
88%
A+
89.6
out of 100
86
88
93
88%
A+
89.2
out of 100
90
90
88
86%
A
89
out of 100
83
90
92
88%
A+
88.1
out of 100
81
89
94
87%
A++
88
out of 100
88
85
89
89%
A+
87.6
out of 100
89
89
84
86%
A
87
out of 100
78
92
92
86%
A+
86.9
out of 100
89
86
88
85%
A-
86.4
out of 100
80
86
96
83%
A
86.3
out of 100
87
81
90
87%
A
85.4
out of 100
89
87
80
87%
A+
83.5
out of 100
81
80
92
85%
A+
81.1
out of 100
75
83
83
83%
A
Methodology

Insure.com commissioned Op4G to survey more than 3,700 insurance customers nationwide in June 2016. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insure.com website.


Auto, home and health insurers were ranked according to a weighted 5-point measurement of the following factors: customer service, claims processing, value for price, would recommend and would renew. Life insurers were rated on a weighted 5-point measurement on customer service, value for price, and would recommend. Weighted measurements were derived from surveyed policyholders’ rank of prioritization of these factors.


The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource.


Insure.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the ratings.

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