Insure.com conducted surveys of more than 5,600 insurance customers nationwide between September and November 2012 for customer satisfaction ratings and reviews. The survey was not open to the general public on the Insure.com website. We collected reviews for auto, home, health and life insurance carriers. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company.
A.M. Best ratings do not affect the scores but are provided as a supplementary resource. The “coverage options” information for auto insurance carriers also does not affect the scores.
We collected data for 20 large companies by market share in each category, so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com's "People's Choice Award."
Insure.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the ratings