This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
% of Customers Who Would
Recommend This Company to a Friend
% of Customers
Who Plan to Renew
July 12, 2012
Note: 21st Century home insurance products are underwritten through Farmers Insurance Group and Foremost Insurance Company Grand Rapids, Mich., affiliates of 21st Century, or through Homesite Insurance Group, Inc., non-21st Century affiliated insurance underwriting companies.
Customer service ratings for 21st Century home insurance reflect service from these companies.