21st Century Car Insurance Ratings

21st Century
   Effective Date: August 21, 2014
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Customer Satisfaction Ratings

(157 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    August 21, 2014

Note: 21st Century home insurance products are underwritten through Farmers Insurance Group and Foremost Insurance Company Grand Rapids, Mich., affiliates of 21st Century, or through Homesite Insurance Group, Inc., non-21st Century affiliated insurance underwriting companies. Customer service ratings for 21st Century home insurance reflect service from these companies.
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Reason for buying from 21st Century
Customers of 21st Century originally decided to purchase from the company for these reasons:
34%The insurer's reputation.
27%The insurer offered the best price.
25%Saw a commercial.
11%The insurer was recommended by a friend.
3%Was the company their parents had.
0%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 28%
  • 55%
  • 13%
  • 3%
  • 1%

Would you renew?
  • yes
  • no
  • 89%
  • 11%

About 21st Century

21st Century Car Insurance received a solid 4 stars overall in our annual best car insurance companies survey. The survey examines what current customers say about the insurance provider’s claims processing, customer service and value. It also takes into account if the surveyed customers plan to renew and if they would recommend the insurer to friends. The highest score 21st Century Insurance obtained was 5 stars for the price of auto policies. 

Background information:

21st Century Insurance was founded in 1958 as an inter-insurance exchange offering auto insurance, primarily in California. Initially, the insurance provider carried the name “20th Century Insurance.” In 2009, Farmers purchased 21st Century and made it part of its insurance group. 

21st Century Insurance auto claims are serviced by HelpPoint Claims Services, part of the Farmers family of companies. Claims professionals are available 24/7 and in the case of a catastrophe, specialized teams are available to arrive at the scene to offer customer service.

21st Century Insurance offers not only auto insurance but a wide-range of other insurance products, such as:

  • Antique auto insurance
  • Motorcycle
  • ATV
  • Boat
  • Personal watercraft
  • Recreational vehicles and motor homes
  • Personal umbrella
  • Homeowners
  • Renters
  • Manufactured home
  • Mobile home
  • Specialty homeowners coverage
What's covered
Coverage Options
Mobile app. The insurer offers an app for smartphones.

Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.