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21st Century Car Insurance Ratings

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21st Century
A
   Effective Date: October 02, 2015
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100

Customer Satisfaction Ratings

(129 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
86.3
% Who Would
Recommend to
a Friend
87%
% Who Plan
to Renew
87%
Financial
Strength
Ratings

A    October 02, 2015


Note: 21st Century home insurance products are underwritten through Farmers Insurance Group and Foremost Insurance Company Grand Rapids, Mich., affiliates of 21st Century, or through Homesite Insurance Group, Inc., non-21st Century affiliated insurance underwriting companies. Customer service ratings for 21st Century home insurance reflect service from these companies.
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Reason for buying from 21st Century
Customers of 21st Century originally decided to purchase from the company for these reasons:
32%The insurer offered the best price.
17%Financial stability.
15%The insurer was recommended by a friend.
12%Saw a commercial.
12%The insurer's reputation.
7%Was the company their parents had.
5%Ease of use.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 57%
  • 27%
  • 12%
  • 3%
  • 1%

Would you renew?
  • yes
  • no
  • 87%
  • 13%



About 21st Century

Best Auto Insurance Companies 2017

21st Century auto insurance received an overall score of 86.3, receiving its highest score, 4.5 stars from claims processing. Surveyed policyholders gave the insurer 4.25 stars for value for price and a 4 for customer service. For both categories of likely to recommend and likely to renew, 21st Century received 87 percent.

Part of the Farmers family

21st Century Insurance was founded in 1958 as an inter-insurance exchange offering auto insurance, primarily in California. Initially, the insurance provider carried the name “20th Century Insurance.” In 2009, Farmers purchased 21st Century and made it part of its insurance group. 

21st Century Insurance auto claims are serviced by HelpPoint Claims Services, part of the Farmers family of companies. Claims professionals are available 24/7 and in the case of a catastrophe, with specialized teams available to arrive at the scene to offer customer service.

Types of auto coverage

Offerings can vary by state.

  • Personal and commercial auto
  • Antique cars
  • Motorcycle
  • All-terrain vehicle
  • Boat/Personal watercraft
  • RVs

 

Other types of coverage

  • Homeowners
  • Mobile/Manufactured home
  • Renters
  • Flood
  • Life

Consider 21st Century if you’re on a budget

21st Century has a direct-buy model, which means you can buy online, over the phone or even through its mobile app. They do not have offices for you to visit. Keeping the overhead low by not having brick and mortar agencies allows the company to pass a savings onto its customers.  The company’s motto is “same great coverage for less.”  21st Century also accepts high-risk drivers, those with DUIs or other major violations and those in need of a SR-22 filing.

 

Contact information

Corporate offices
3 Beaver Valley Road
Wilmington, DE 19803

Quote assistance: 1-877-310-5687

Claims: 1-888-244-6163

What's covered
Coverage Options
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.