21st Century Car Insurance Ratings
Customer Satisfaction Ratings
AUTO
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
69%
% of Customers
Who Plan to Renew
Who Plan to Renew
84%
Financial
Strength
Ratings
Strength
Ratings
A
July 12, 2012
Note: 21st Century home insurance products are underwritten through Farmers Insurance Group and Foremost Insurance Company Grand Rapids, Mich., affiliates of 21st Century, or through Homesite Insurance Group, Inc., non-21st Century affiliated insurance underwriting companies.
Customer service ratings for 21st Century home insurance reflect service from these companies.
Customer Reviews
- The insurance is very affordable, and customer service is very helpful and prompt when there is something I need.
- Fair price for coverage and easy to deal with.
- Better price and good customer service.
- They are much cheaper for the same coverage.
- Lower premiums than competitors
- They are the cheapest I could find.
Mobile app. The insurer offers an app for smartphones.
Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.
Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.
Reason for buying from 21st Century
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 33%
- 36%
- 22%
- 7%
- 1%
Would you renew?
- yes
- no
- 84%
- 16%
