21st Century
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 39%
- 19%
- 36%
- 6%
- 0%
- yes
- no
- 97%
- 3%
- Customer service was friendly, efficient and helpful. It was easy to add some more expensive items (violin) specifically to the policy. The premium was very competitive and we got a multi-policy discount which made it even better. - California
- I get a discount with the company as I have auto insurance with them as well. - New Jersey
- I've had this insurance for about five years and very happy with the premiums. This is looped with auto insurance. - Texas
- Excellent rates and excellent service. - Nevada
- The company has met my needs at a reasonable price. - Florida
- Humans pick up the phone everytime and those humans live and work within the United States. - New Hampshire
- They don't really give the best customer service, but they're not awful either. - California
- Years of great service. - Massachusetts
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