AAA
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 35%
- 38%
- 22%
- 3%
- 2%
- yes
- no
- 89%
- 11%
- AAA has been superior in both service and price. - Michigan
- I've been with this company for nearly 30 years and have always received good service. - California
- My experiences so far are very positive, and I have one agent to whom I can direct questions, even though there isn't a local AAA insurance office in my town. - Kentucky
- I have always been with this insurance company and have always been satisfied whenever I have had to call them. - New Jersey
- Customer service is superior and roadside assistance is great. - Michigan
- I am satisfied with the current price, very happy with the customer service and have had no claims with them. - Arizona
- I have been a AAA member for years just switched to AAA Insurance from Nationwide this month. So far the representatives have been great and assured me that they offer the best rates for AAA members. - California
- I'm part of a family plan, the rate is good for the average prices of insurance (it's all expensive). I wouldn't change because I share the policy with family, too much trouble. - Michigan
- It's good coverage for home and auto and gives a discount when they are rolled together. - California
- Compared to other companies they have the lowest price and are most responsive. - Minnesota
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