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Aetna Life (Dental, Etc.)

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Customer Satisfaction Ratings

 
Product
HEALTH
 
Overall +
72.48

Claims
Processing +
Customer
Service +
Value
For Price +
Additional Factors:

% of Customers Who Would
Recommend This Company to
a Friend
49%
 
% of Customers
Who Plan to Renew
90%

+ See methodology & disclaimer
Customer Reviews

Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 16%
  • 33%
  • 33%
  • 9%
  • 9%

Would you renew?
  • yes
  • no
  • 90%
  • 10%

  • Coverage is consistent with my health needs. - Illinois
  • Good coverage for what I have to use - have never had a problem with a claim so far. - Virginia
  • The prices for coverage are high with a poor preventative plan. - Florida
  • Did not handle claims properly and would not change claim handling once notified of a problem. - New York
  • Horrible costs and deductible. Horrible coverage. - Arizona
  • Horrible customer service. - Ohio
  • I think they are a good company and should receive recognition. - Illinois
  • We have the high deductible so the cost is very low if we don't use it much. Have not had any issues with claims, get monthly updates on our account and online ability to check account status. - Arizona

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