Twenty-five percent of the Allstate home insurance customers we surveyed say they chose Allstate because of the company’s reputation. Thirty percent of customers say they have already recommended the insurer to a friend or family member.
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for