Allstate
Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 25%
- 39%
- 27%
- 5%
- 4%
- yes
- no
- 87%
- 13%
- I did have a claim on homeowners for hail damage to my roof since becoming a policyholder and I am well satisfied with the manner this claim was dealt with. - Iowa
- They know me by name and are willing to go the extra mile for me. - Florida
- The price of home insurance at Allstate is very reasonable. Customer service is a little better than satisfactory. - Ohio
- Exceptional customer service. - Washington
- Great customer service but the coverage is a little overpriced. - Illinois
- Have had Allstate for a long time, claims quickly paid and rates are fair. - Washington
- I had some storm damage and although I waited a few months to report it, I was paid fully and in such a satisfactory manner, I tossed the application for a class action suit I recently received as I had absolutely no conplaints with the settlement. - New Jersey
- I have not had any problems with this company and I have been with them for over 10 years. - Virginia
- Overall have not had an issue with the company. No claims, no problems, hopefully in the future I will not have any issues. - Florida
- The increased the price without a definite explanation, never return my calls and just gave poor customer service. - Alabama
- The initial rate for my coverage was very competitive. However, this year my premium increased almost 20%, some of which I can offset with additional discounts. If there are additional increases I may shop around again. - Virginia
- I like personalized service. Allstate representative is always there for me when I have a questionn. - New York
and other great companies:
