Auto-Owners Insurance
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 26%
- 32%
- 34%
- 8%
- 0%
- yes
- no
- 89%
- 11%
- They have been prompt and informative about questions, and their rates are competitive for us. - Florida
- I have had this same home insurance for over twenty years with no problems and with ready claim satisfaction. - Florida
- Their customer service is exemplary. I have never had to wait for a response or been treated poorly. - Michigan
- I have not found an insurance company that can beat the price I pay. - Michigan
- The coverage/customer service "works" for us. Other than not able to talk to the same person each time I call, I am happy with the service. - California
- I use Auto-Owners for auto insurance and have been happy with our coverage. Affordable. - Alabama
- I get package discounts with car/business/home - had the same agent for years - on top of things. - Alabama
- Steady rates and decent service when needed. - Ohio
- The rates are very reasonable. - Iowa
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