Auto-Owners Insurance Home Insurance Ratings

Auto-Owners Insurance
   Effective Date: January 16, 2015

Auto-Owners' best score in our survey was in customer service, where customers gave it 5 stars. Auto-Owners offers “No Problem” claims service, which promises claims will be handled by a local claims office.

Customer Satisfaction Ratings

(106 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A++    January 16, 2015

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Reason for buying from Auto-Owners Insurance
Customers of Auto-Owners Insurance originally decided to purchase from the company for these reasons:
39%The insurer was recommended by a friend.
16%The insurer offered the best price.
14%Was the company their parents had.
9%The insurer's reputation.
8%Saw a commercial.
6%Other reason.
4%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 30%
  • 50%
  • 14%
  • 7%
  • 0%

Would you renew?
  • yes
  • no
  • 84%
  • 16%

About Auto-Owners Insurance

Auto-Owners home insurance received f5 stars for customer service in our best home insurance companies survey. In claims Auto-Owners obtained 4 stars, and in overall customer satisfaction 4 stars. A high number of policyholders of Auto-Owners’, 84 percent, said they plan on renewing their policy at the end of its term. Sixteen percent said they purchased a policy from Auto-Owners due to the company offering the best price, while 39 percent bought a policy on the recommendation of a friend.

Auto-Owners Insurance Group was founded in 1916 in Mt. Pleasant, Michigan.  Comprised of five property and casualty companies and one life/health/annuity insurer, the group is recognized for exceptional financial strength and stability among the nation's largest insurers.  Through that group, the companies are represented by more than 6,100 independent agencies, selling personal and commercial property/casualty and life, health and annuity insurance in 25 states. Total associates number more than 3,400.

Auto-Owners provides homeowners insurance for homes, condominiums, renters, mobile homes, farms and rental homes.  Auto-Owners also has many discounts available for eligible customers, such as 100 percent replacement costs, dwellings under construction, mature home owners and renters, multiple policies, paid-in-full premiums, protection devices (smoke alarms, deadbolt locks, fire extinguishers, etc.) renovated or new homes and seasonal dwellings. They also offer a variety of optional coverages for boats, earthquakes, flood, jewelry, personal computers and snowmobiles.

Contact Auto-Owners at:

Administrative Offices
6101 Anacapri Blvd.
Lansing, MI 48917
Telephone: (517) 323-1200

Sources: "Homeowners Insurance", Auto-Owners Web site, 2009; "Corporate Information", Auto-Owners Web site, 2009