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BCBS of Illinois Health Insurance Ratings

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BCBS of Illinois
A
   Effective Date: July 29, 2016
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Customer Satisfaction Ratings

(124 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HEALTH
86.6
% Who Would
Recommend to
a Friend
84%
% Who Plan
to Renew
81%
Financial
Strength
Ratings

A    July 29, 2016


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Reason for buying from BCBS of Illinois
Customers of BCBS of Illinois originally decided to purchase from the company for these reasons:
24%Plan offered through their employer.
20%The insurer offered the best price.
14%The insurer was recommended by a friend.
12%The insurer's reputation.
10%Saw a commercial.
9%Was the company their parents had.
5%Ease of use.
4%Other reason.
2%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 44%
  • 36%
  • 17%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 81%
  • 19%



About BCBS of Illinois

Best Health Insurance Companies 2017

Blue Cross and Blue Shield of Illinois health insurance, also known as BCBS of Illinois, did well in our survey of best health insurance companies. It obtained one of the highest scores for claims processing with 4.75 stars and earned 4.25 stars for both customer service and value for price. A large majority of customers surveyed, 81 percent, say they plan to renew with BCBS of Illinois and 84 percent say they would recommend the insurer.

Dedicated to building a healthy community

The member-owned insurer began in 1936 and has grown to become the largest and most experienced health insurance company in Illinois with more than 8.1 million customers.  

BCBS of Illinois offers various coverage levers of the following plans for families and individuals:

  • Blue Choice Preferred PPO
  • Blue Precision HMO
  • Blue Care direct HMO
  • Catastrophic
  • Medicare

Blue Cross and Blue Shield of Illinois’ mobile app lets members check claims information and sign up to receive reminders to check blood sugar or take medication, among other features.

BCBS of Illinois participates in grant programs identifying solutions to support its “Healthy Kids, Healthy Families” initiative as well as running Care Van, a community outreach program.

Contact Information

Corporate headquarters

Blue Cross and Blue Shield of Illinois
300 East Randolph Street
Chicago, Illinois 60601

Member Services: (800) 538-8833