BCBS of Illinois Health Insurance Ratings
Customer Satisfaction Ratings
HEALTH
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
65%
% of Customers
Who Plan to Renew
Who Plan to Renew
95%
Financial
Strength
Ratings
Strength
Ratings
N/A
Customer Reviews
- They have great costumer service.
- They're willing to help with anything you ask about at any time!
- It is important to examine the policy and check if it is the best for you, not take it just because someone else has it.
- Doesn't seem to cover as much as I'd like.
- They are very good with sending out notices on health insurance claims, but somewhat confusing when you wish to make a change concerning premiums/deductbles.
- Generally, the customer service is excellent. Occasionally, it is not. When this happens call back again. Otherwise, they are great.
Reason for buying from BCBS of Illinois
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 16%
- 49%
- 30%
- 5%
- 0%
Would you renew?
- yes
- no
- 95%
- 5%
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