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BCBS of Illinois Health Insurance Ratings

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BCBS of Illinois
A+
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(133 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HEALTH
83.0
% Who Would
Recommend to
a Friend
65%
% Who Plan
to Renew
91%
Financial
Strength
Ratings

A+    June 10, 2016


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Reason for buying from BCBS of Illinois
Customers of BCBS of Illinois originally decided to purchase from the company for these reasons:
44%Saw a commercial.
33%Plan offered through their employer.
10%The insurer's reputation.
7%The insurer offered the best price.
4%Other reason.
2%The insurer was recommended by a friend.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 23%
  • 42%
  • 29%
  • 6%
  • 0%

Would you renew?
  • yes
  • no
  • 91%
  • 9%



About BCBS of Illinois

Blue Cross and Blue Shield of Illinois health insurance, also known as BCBS of Illinois, did well in our survey of best health insurance companies. It obtained its highest scores in claims processing and customer service, garnering it 4.5 in both areas.  A majority of customers surveyed, 91 percent, say they plan to renew with BCBS of Illinois.

The insurer is customer-owned and is based in Chicago. Blue Cross and Blue Shield of Illinois’ mobile app lets members check claims information and sign up to receive reminders to check blood sugar or take medication, among other features.