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BCBS Of Michigan Health Insurance Ratings

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BCBS Of Michigan
A-
   Effective Date: September 22, 2016
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Customer Satisfaction Ratings

(137 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HEALTH
90.9
% Who Would
Recommend to
a Friend
86%
% Who Plan
to Renew
82%
Financial
Strength
Ratings

A-    September 22, 2016


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Reason for buying from BCBS Of Michigan
Customers of BCBS Of Michigan originally decided to purchase from the company for these reasons:
21%The insurer offered the best price.
19%The insurer's reputation.
15%Saw a commercial.
13%Plan offered through their employer.
11%The insurer was recommended by a friend.
9%Was the company their parents had.
6%Had other insurance with this company.
4%Ease of use.
2%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 47%
  • 39%
  • 10%
  • 3%
  • 1%

Would you renew?
  • yes
  • no
  • 82%
  • 18%



About BCBS Of Michigan

Best Health Insurance Companies 2017

Blue Cross Blue Shield of Michigan health insurance came in second place in our annual survey. The insurer received its highest rating, a stellar 4.75 stars, for its strength in customer service and giving the company an overall score of 90.9. BCBS of Michigan also received high marks (4.5 stars) for claims processing and value for price. Surveyed policyholders appear pretty pleased with the health insurer, as 82 percent plan to renew and 86 percent would recommend it to another. 

Extraordinary time for health care

Blue Cross Blue Shield came out of the 1920s during a time when medical care was improving. With better care came more demand, as people started visiting hospitals more often. In 1938, the insurer came to Michigan, and by 1940, the group had more than 175,000.

Fast forward to 2014 where BCBS of Michigan became a nonprofit mutual company, meaning the assets must be used for nonprofit activity serving the members instead of assets being distributed to its members. Currently, the company provides PPO, HMO and health-saving accounts and serves 4.6 million members in Michigan.

 

Contact Information

Corporate Headquarters

600 East Lafayette Boulevard

Detroit, MI 48226

Member services: (855)-237-3501