Chubb
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 50%
- 27%
- 23%
- 0%
- 0%
- yes
- no
- 100%
- 0%
- Chubb is expensive but highly reliable and service is good. I feel I can count on them to do the right thing when a claim is made. - California
- No red tape, no questions asked, no hassles. Great company to work with. - New Hampshire
- They are consistently evaluating my coverage to ensure that in the event of a claim, I would be appropriately covered. - Texas
- I have not had much interaction with them other than to get a copy of my policy for my mortgage company but they have always been responsive. - Virginia
- I have an antique house and they have been most willing to insure it properly, they even made a visit to appraise it themselves. - Massachusetts
- I have had good service. Chubb has a very good and honorable reputation. - California
- Customer service always responds quickly and efficiently. Good rates, broad coverage. - Washington
- They are on top of everything and have the best service possible. - New York
- They were very easy to work with and very accommodating. - New York
- I like the coverage and reputation. - California
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