Chubb Home Insurance Ratings
Customer Satisfaction Ratings
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Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
73%
% of Customers
Who Plan to Renew
Who Plan to Renew
96%
Financial
Strength
Ratings
Strength
Ratings
A++
April 18, 2012
Customer Reviews
- Good service.
- Easy to contact but a bit expensive.
- The prices are very reasonable and the service is great for the price!
- They have reasonable prices!
- Price is not bad, but it could be better, and customer service can be improved.
- They offer more comprehensive hurricane coverage for homes in proximity to the coast.
Reason for buying from Chubb
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 17%
- 56%
- 25%
- 0%
- 2%
Would you renew?
- yes
- no
- 96%
- 4%
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