Chubb Home Insurance Ratings

   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(154 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A++    June 10, 2016

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Reason for buying from Chubb
Customers of Chubb originally decided to purchase from the company for these reasons:
55%The insurer was recommended by a friend.
18%The insurer offered the best price.
10%Was the company their parents had.
7%The insurer's reputation.
5%Saw a commercial.
4%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 37%
  • 54%
  • 8%
  • 1%
  • 0%

Would you renew?
  • yes
  • no
  • 83%
  • 17%

About Chubb

Chubb home insurance garnered five stars in customer service and 4.5 stars for overall customer satisfaction in our annual best home insurance companies survey. Fifty-five percent of those surveyed that bought a homeowners policy from Chubb did so on the recommendation of a friend, 18 percent bought a policy due to Chubbs offering the best price and another 10 percent because it was the company their parents had.

Insurance on the high seas

In 1882, Thomas Caldecot Chubb and his son, Percy, opened their insurance business in New York City, focusing on the seaport district, insuring ships and their cargos. The business initially was called Chubb & Son, and its first policy covered a shipment of grain.

The company evolved and expanded over the years, but Chubb Corporation really expanded into global growth in the 1980s after a manufacturer in New York said to the chairman that he had manufacturing plants in Germany and Asia and would like to use Chubb to insure them. That fateful conversation is at least in part why Chubb is now in 54 countries, offering a wide variety of both commercial and personal insurance products.

Homeowners policies offered

  • Home
  • Condo
  • Renters
  • Family protection


Chubbs homeowners programs

  • Extended Replacement Cost -- Chubb will pay to have your home repaired or rebuilt to its original standards, even if the cost is more than your policy limit. They'll also pay for necessary upgrades due to modern building codes.
  • Cash Settlement -- If you don't want to rebuild, Chubb will offer a cash settlement up to your policy limit.


Additional policies offered

  • Car insurance
  • Valuable articles
  • Watercraft
  • Excess liability
  • Supplemental insurance, such as supplemental accident, disability, health and life insurance products


Consider Chubb Insurance if you're wealthy

There are certainly a lot of competing insurers that are good for the upper class, but Chubb does have a lot of features that you might want to consider, if you have wealth you want to protect. They have insurance policies that really drill deep into the details that you might be concerned about, if you're, for example, often buying extremely expensive artwork or jewelry or breakables. For instance, if you accidentally shatter your crystal or china, and you have a Masterpiece Valuable Articles policy, you're covered. If you've purchased some fine art, Chubb recognizes you may not call your insurer the next day, so you're covered for 90 days (up to 25 percent of the total itemized coverage for similar articles).


Contact Information

Corporate headquarters

Chubb Services Corporation

15 Mountainview Road

Warren, NJ 07059

(908) 903-7181