Citizens Property Insurance
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 11%
- 19%
- 51%
- 11%
- 8%
- yes
- no
- 84%
- 16%
- Our agent said this was the best/only avenue available. I personally think our premiums are too high for the area we live in! - Florida
- They had the best rate I could bundle through my independent agent. - Florida
- No problems - wish it were cheaper, but no way around it. - Florida
- Good customer service. - Florida
- I live in Florida. No other company provides insurance here. - Florida
- In the coastal sections of Florida that are prone to hurricane and windstorm damage, Citizens Property, a state-owned company, is the only insurer a property owner can have! - Florida
- Rates keep going up even though we have not made a claim in many years. There should be a program where the rates drop over time when there are no claims. - Florida
- Too expensive for the coverage. It's like being thrown into an assigned risk pool. - Florida
- We had no choice but Citizens and it has more than doubled in cost. - Florida
- They really take advantage of the fact people in FL are actually stuck with this company. - Florida
- I have dealt with them previously without any problems. - Florida
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