Country Insurance
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 28%
- 34%
- 29%
- 6%
- 3%
- yes
- no
- 87%
- 13%
- The customer service from our agent is very good. He makes just the right kind of contact with us to check in and update policies with an eye to what we need for coverage in several areas, not just auto insurance. - Washington
- Their customer service is superb. When we did have a claim prior to 3 years ago, they went above our expectations to handle the problem. Not knowing for sure, but I believe we could get a better price, but price is not the only aspect of insurance. - Illinois
- Not above average insurance, but it gets the job done. - Minnesota
- I had a hard time getting in contact with them. - New Hampshire
- I have to stay with Country because our credit rating is lower and we will not qualify with another company. Our agent is terrible so I deal with the people at corporate and they are much better. - Oregon
- My insurance rate is low for what it provides, but it seems to fluctuate from month to month even though I have a six month policy. They never explain why the rate changed on the invoice. - Washington
- My whole family uses this company and we have never had a problem. - Indiana
- Our insurance company failed to properly consider the details of an accident which was not our fault, resulting in the loss of our deductible and damages paid to the other driver, who was at fault. - Illinois
- They are nice and reasonable. - Washington
- They didn't defend me well (at all, really) when I was in an accident. They just paid the other driver's bills, and sent me a notice of it. We took video and noted why the other driver was in the wrong, and they didn't even look at it. Other than that situation, they've been great. - Illinois
- Very easy company to work with. Never try to upcharge. - Illinois
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