Coventry Health Care Health Insurance Ratings

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Customer Satisfaction Ratings

Product

Overall +

Claims
Processing +

Customer
Service +

Value
For Price +

HEALTH

75.32

Additional Factors:

% of Customers Who Would
Recommend This Company to a Friend

43%

% of Customers
Who Plan to Renew

85%

Financial
Strength
Ratings

A- August 21, 2012

Methodology

A.M. Best Disclaimer & Ratings Definitions

Customer Reviews

They handle claims quickly and offer the coverage I need.
Their customer service is pretty good though their pharmacy authorization department needs a lot of work. having to get prior authorization for a lower dosage of a medication that I already have a current prior auth for is stupid and a waste of my time and my doctors.
They will help out when in need.
Better customer service and quicker claims refunds.
Great price for the service provided.
They don't provide much value for your dollar.
They do not have great managerial skills. There are too many people touching a claim and losing info from calls you make. We had made a wrong claim and they told us they would get back to us, 3 months later they sent us to collection. When we called 4 times later we finally got the "oops, sorry. We see that now we had told you we would look into this." Turned out we were right. This has happened more than once.
Claims are often denied despite doctor recommended remedy.
Seems like we changed cards 3 times this year, billing is really late, if ever. Very happy with my hospital so I keep the insurance coverage, seems like my rates go up each year.
Customer service is amazing! Especially at my local level.
The prices are reasonable and they have a great customer service department
They don't pay attention to the details of the claim and often deny for the wrong reasons. Providers have a very hard time getting a hold of someone to discuss coverage. Customer "service" is slow, terse, and unfriendly. The rates are greater than the value of the product.
dependable
I can not comment on this company because I have never had to use it as far as claims are concerned! 10182012

Reason for buying from Coventry Health Care

Customers of Coventry Health Care originally decided to purchase from the company for these reasons:

6% Saw a commercial.
8% The insurer's reputation.
16% Ther insurer offered the best price.
8% The insurer was recommended by a friend.
47% Is the health plan my employer offers.
16% Other reason.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

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