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Coventry Health Care Health Insurance Ratings

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Coventry Health Care
A
   Effective Date: June 22, 2016
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Customer Satisfaction Ratings

(112 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HEALTH
89.1
% Who Would
Recommend to
a Friend
86%
% Who Plan
to Renew
89%
Financial
Strength
Ratings

A    June 22, 2016


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Reason for buying from Coventry Health Care
Customers of Coventry Health Care originally decided to purchase from the company for these reasons:
26%The insurer offered the best price.
21%The insurer's reputation.
13%Saw a commercial.
13%The insurer was recommended by a friend.
11%Plan offered through their employer.
7%Ease of use.
7%Was the company their parents had.
1%Had other insurance with this company.
1%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 46%
  • 38%
  • 15%
  • 1%
  • 0%

Would you renew?
  • yes
  • no
  • 89%
  • 11%



About Coventry Health Care

Best Health Insurance Companies 2017

With an overall score of 89.1, Coventry Health Care health insurance earned one of the highest marks (4.5 stars) for claims processing. Value for price was given a 4.25, and customer service landed in the middle with 4.5 stars. Customer satisfaction is high with Coventry, as 89 percent plan to renew their policy with the insurer, and 86 would recommend the service to others. 

Part of the Aetna family

A latecomer by industry standards, the company began in 1986 but quickly grew through a series of acquisitions. Acquired by Aetna in 2013, Coventry Health Care is a Maryland-based insurer operating a wide range of managed health care products including but not limited to HMO, PPO, POS, Medicare plans, Medicaid and Workers’ Compensation.

Coventry Health Care has a presence in all 50 states plus District of Colombia and Puerto Rico, however, its CoventryOne brand of plans is currently only available in 14 states: Arkansas, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Missouri, Nebraska, North Carolina Pennsylvania, South Carolina, Utah and Virginia.

The Coventry app allows you to review your claim status, remember prescriptions, and view your medical plan usage including balances for deductibles, out-of-pocket maximums, and FSA accounts.

Contact information

Corporate headquarters

Coventry Health Care, Inc.
6730-B Rockledge Drive, Suite 700
Bethesda, MD 20817
(301) 581-0600