GMAC Insurance Car Insurance Ratings

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Customer Satisfaction Ratings


 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
AUTO
81.40
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
70%
% of Customers
Who Plan to Renew
89%
Financial
Strength
Ratings

A-    May 29, 2012


Customer Reviews

  • This company is honest and does its best to keep you satisfied.
  • Very fair prices.
  • Low price with discounts.
  • It's extremely affordable and reasonably priced.
  • They are an honest company.
  • Top notch service.
  • They care about their customers!
  • They've been with me since start and I have not seen many changes ever since (for the worse).
  • Good customer service.
  • They will help out when needed most.
  • My insurance is very reliable and has friendly staff that you can count on to be there in tough times.
  • They have friendly service and know how to handle your insurance.
  • Not a good deal.
  • Great deals, good folks.
  • They are very reliable and offer a great service.
  • You can find better prices. There are better choices available.
  • I like that they're fast, they get to you soon, and they're completely understandable. They'll help you if you need it.
  • The price I pay for the car I own seems to stay the same now even though the car is losing value from being older every year. The service is still the same but if the company is insuring a vehicle that is worth less and less every year, I want lower premiums too.
  • Great service. I love it since I went with them.
  • They have great customer service and are up front with you.
  • I think they are a good company but if they were really trying to they could provide coverage for us at a lower price.
  • The customer service is horrible, the price is outrageous, and the agent that I had was over charging all of his clientele.
  • Saved us money and was easy to get.
  • Best price for us.
  • Very fast and fair.



Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Discounts
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.
About GMAC Insurance

GMAC Insurance began in Detroit in 1939 as Motors Insurance Corp. (MIC). It was formed to provide coverage for physical damage to cars sold by GM dealers and financed by General Motors Acceptance Corp.

GMAC Insurance is the only auto insurance company to have started in the car-sales business.

Originally, General Motors dealers were the only agents. They sold auto insurance on new and used cars to be able to deliver them and earn a commission. Accidents were reported through the dealers and its field adjusters handled all claims. The adjusters had the responsibility and the authority to handle every situation in the territories to which they were assigned.

MIC was the first insurance company to offer comprehensive insurance coverage on a mass basis.

At one time, most dealers insured their inventory with MIC.

Because it handled accident claims, MIC was able to provide feedback to GM on product performance in a collision. A number of product changes/improvements that GM made to its cars were a result of these reports.

Today, GMAC Insurance is one of the largest insurers in the U.S. It is owned by American Capital Acquisition Corporation and is headquartered in Winston-Salem, N.C.

GMAC Insurance has a network of more than 10,000 independent agents and brokers. It operates in 47 states and the District of Columbia.

In addition to automobile insurance, GMAC offers insurance for motorcycles, collector and classic cars and insurance for those who are planning to drive in Mexico.

In addition to discounts for having a safe driving history and anti-theft devices on vehicles, GMAC Insurance offers discounts for owning a GM car or having a GMAC mortgage. You can get a GM loyalty discount if all the vehicles on your policy are manufactured by GM. GMAC also offers discounts to active OnStar subscribers and those who drive less than 15,000 miles a year.

Reason for buying from GMAC Insurance
Customers of GMAC Insurance originally decided to purchase from the company for these reasons:
10% Saw a commercial.
14% The insurer's reputation.
31% Ther insurer offered the best price.
19% The insurer was recommended by a friend.
6% Was the company their parents had.
20% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 21%
  • 49%
  • 23%
  • 5%
  • 1%

Would you renew?
  • yes
  • no
  • 89%
  • 11%





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