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Horizon BCBS of NJ Health Insurance Ratings

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Horizon BCBS of NJ
NR
   Effective Date: May 13, 2011
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Customer Satisfaction Ratings

(105 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HEALTH
88.3
% Who Would
Recommend to
a Friend
87%
% Who Plan
to Renew
89%
Financial
Strength
Ratings

NR    May 13, 2011


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Reason for buying from Horizon BCBS of NJ
Customers of Horizon BCBS of NJ originally decided to purchase from the company for these reasons:
25%The insurer offered the best price.
23%The insurer's reputation.
16%Plan offered through their employer.
15%The insurer was recommended by a friend.
10%Saw a commercial.
5%Ease of use.
5%Was the company their parents had.
1%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 38%
  • 52%
  • 8%
  • 1%
  • 1%

Would you renew?
  • yes
  • no
  • 89%
  • 11%



About Horizon BCBS of NJ

Best Health Insurance Companies 2017

Horizon Blue Cross Blue Shield of New Jersey received one of the highest scores in the survey for claims processing: 4.75 stars. Combine that with a strong 4.25 stars for both customer service and value for price, an 87 percent recommendation rate and 89 percent renewal rate, and Horizon ended up with a solid score of 88.3 in this years survey.

Only the best for New Jerseyans

Don’t underestimate Horizon BCBS because it operates only in New Jersey, the company provides health care coverage for over 3.7 million people.       

The company was first formed in 1932 as the Associated Hospitals of Essex County, Inc., and ten years later, the Medical-Surgical Plan of New Jersey was combined. Since 1960, the company has been affiliated with Blue Cross Blue Shield, and in 1998, started conducting business as we know it today as Horizon Blue Cross Blue Shield.

BCBSNJ has grown over eight decades to offer several plans to best suit the needs of their customers.

  • BlueCard PPO
  • EPO (Exclusive Provider Organization)
  • Horizon Direct Access
  • Horizon HMO
  • Horizon MyWay (consumer-directed health plans)
  • Horizon POS (Point of Service)
  • OMNIA Health Plans
  • Traditional Indemnity (fee-for-service health plan)
  • Horizon Dental
  • Horizon Vision
  • Horizon Pharmacy

The company has earned myriad awards for both its service to members as well as workplace accolades, such as 2016 Working Mother 100 Best Companies and Top 50 Best Places for Diverse Managers and Women to Work in 2016.  The website has numerous member resources, such as an education center, a wellness blog and a treatment cost estimator.

Contact information

Corporate headquarters

3 Penn Central Railroad

Newark, NJ 07105

Member services (800) 355-2583