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Horizon BCBS of NJ Health Insurance Ratings

X
Horizon BCBS of NJ
NR
   Effective Date: November 20, 2015

In our survey of health insurance customers, Horizon Blue Cross Blue Shield of New Jersey scored the top spot.  It received its highest marks, five out of five stars, in both claims processing and customer service.  The company’s retail center in South Jersey, Horizon Connect, provides face-to-face help with the insurer’s health benefits, wellness programs and enrollment.

100

Customer Satisfaction Ratings

(123 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HEALTH
88.8
% Who Would
Recommend to
a Friend
84%
% Who Plan
to Renew
93%
Financial
Strength
Ratings

NR    November 20, 2015


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Reason for buying from Horizon BCBS of NJ
Customers of Horizon BCBS of NJ originally decided to purchase from the company for these reasons:
34%Plan offered through their employer.
28%The insurer offered the best price.
18%The insurer's reputation.
12%Saw a commercial.
8%The insurer was recommended by a friend.
0%Had other insurance with this company.
0%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 29%
  • 55%
  • 16%
  • 1%
  • 0%

Would you renew?
  • yes
  • no
  • 93%
  • 7%



About Horizon BCBS of NJ

Horizon Blue Cross Blue Shield of New Jersey health insurance reached the top spot in our best health insurance companies survey.  This earned it one of our "People's Choice awards."  Horizon BCBS received an overall score of 88.8, and received 5 out of 5 stars for claims and customer service.  A majority of customers surveyed, 93 percent, say they plan to renew.  Horizon BCBS operates only in New Jersey and has its corporate headquarters in Newark.