Kaiser Permanente is the only health insurance company in our survey to score five stars for customer service. It also has the highest percentage of customers who say they have or would recommend the company to a friend, at 76 percent.
These awards are based on the top-ranking companies for the "overall" customer satisfaction score, which combines scores for claims, customer service and value, plus the percent of customers who say they will renew their policies and recommend the company to friends.
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for