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Kaiser Permanente Health Insurance Ratings

X
Kaiser Permanente
NR
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(149 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HEALTH
80.0
% Who Would
Recommend to
a Friend
67%
% Who Plan
to Renew
89%
Financial
Strength
Ratings

NR    June 10, 2016


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Reason for buying from Kaiser Permanente
Customers of Kaiser Permanente originally decided to purchase from the company for these reasons:
37%Plan offered through their employer.
17%The insurer offered the best price.
16%The insurer's reputation.
14%Saw a commercial.
10%The insurer was recommended by a friend.
6%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 31%
  • 36%
  • 29%
  • 4%
  • 0%

Would you renew?
  • yes
  • no
  • 89%
  • 11%



About Kaiser Permanente

Kaiser Permanente health insurance scored five stars for customer service in our annual best health insurance companies survey. Thirty-seven percent of customers said they purchased their policy with Kaiser Permanente because it was the plan offered by their employer.  Another 17 percent came to Kaiser because it offered the best price.  A majority, 89 percent, of those surveyed say they plan to renew with Kaiser.  Kaiser Permanente is a nonprofit company is based in Oakland, California, and operates in eight states and Washington, D.C.