Kaiser Permanente Health Insurance Ratings

Kaiser Permanente
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(149 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

NR    June 10, 2016

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Reason for buying from Kaiser Permanente
Customers of Kaiser Permanente originally decided to purchase from the company for these reasons:
37%Plan offered through their employer.
17%The insurer offered the best price.
16%The insurer's reputation.
14%Saw a commercial.
10%The insurer was recommended by a friend.
6%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 31%
  • 36%
  • 29%
  • 4%
  • 0%

Would you renew?
  • yes
  • no
  • 89%
  • 11%

About Kaiser Permanente

Kaiser Permanente health insurance scored five stars for customer service in our annual best health insurance companies survey. Thirty-seven percent of customers said they purchased their policy with Kaiser Permanente because it was the plan offered by their employer.  Another 17 percent came to Kaiser because it offered the best price.  A majority, 89 percent, of those surveyed say they plan to renew with Kaiser.  

Born from the height of the Great Depression

The company known today as Kaiser Permanente started as a health care program for construction, shipyard and steel mill workers in the late 1930s. It evolved as Dr. Sidney Garfield opened Contractors General Hospital, but it struggled financially. America’s involvement in World War II was really the time when the organization became an innovative model for delivering health care.

Tens of thousands of workers started employment at Kaiser ship yards along the West Coast with no health care, so Henry J. Kaiser turned to Dr. Garfield to help him provide a health plan for his workers. After the war, the health insurance plan was opened to the public.

Today, Kaiser Permanente provides health care services to more than 10.6 million members in California, Colorado, Georgia, Hawaii, Oregon, Washington, Maryland, Virginia and the District of Columbia.

Plans vary greatly by state. Be sure to confirm coverage plans in your state.

Contact information

Kaiser Permanente

Kaiser Plaza, 19th floor

Oakland, CA 94612

Member services (800)464-4000