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Kaiser Permanente Health Insurance Ratings
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Kaiser Permanente
Kaiser Permanente is the only health insurance company in our survey to score five stars for customer service. It also has the highest percentage of customers who say they have or would recommend the company to a friend, at 76 percent.

Customer Satisfaction Ratings

(141 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
HEALTH
93.4
% Who Would
Recommend to
a Friend
76%
% Who Plan
to Renew
94%
Financial
Strength
Ratings

N/A


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Reason for buying from Kaiser Permanente
Customers of Kaiser Permanente originally decided to purchase from the company for these reasons:
4% Saw a commercial.
17% The insurer's reputation.
16% The insurer offered the best price.
13% The insurer was recommended by a friend.
45% Is the health plan my employer offers.
5% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 33%
  • 43%
  • 21%
  • 3%
  • 1%

Would you renew?
  • yes
  • no
  • 94%
  • 6%




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