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The General Car Insurance Ratings

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The General
A-
   Effective Date: May 07, 2015
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Customer Satisfaction Ratings

(144 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
86.9
% Who Would
Recommend to
a Friend
85%
% Who Plan
to Renew
84%
Financial
Strength
Ratings

A-    May 07, 2015


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Reason for buying from The General
Customers of The General originally decided to purchase from the company for these reasons:
23%The insurer offered the best price.
22%The insurer was recommended by a friend.
22%Financial stability.
10%Saw a commercial.
8%Was the company their parents had.
7%Ease of use.
6%The insurer's reputation.
2%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 49%
  • 34%
  • 11%
  • 5%
  • 1%

Would you renew?
  • yes
  • no
  • 84%
  • 16%



About The General

Best Auto Insurance Companies 2017

The General commanded an overall score of 86.9, earning a respectable 4.25 stars for customer service but receiving strong 4.5 stars for claims processing and value for price.  The overall score was dampened slightly by the 84 percent of policyholders planning to renew. Eighty-five percent would recommend the company.

You’ve probably seen the commercials…

In 1963, The General began selling insurance as Permanent General Agency, and in 1997, became known simply as The General. Compared to other insurers, that’s a relatively short history, but in that brief time, The General has earned a financial stability rating of “excellent” from A.M. Best and has successfully branded itself with fun – if not a bit goofy – television commercials and a memorable jingle.

Types of auto coverage

  • Personal auto/Commercial auto
  • Motorcycle
  • RV
  • Boat/Personal Water Craft

 

Additional policies offered

  • Renters
  • Homeowners
  • Life
  • Health

 

Consider the General for a less-than-stellar driving record

The General is able to write policies for most drivers, including new drivers,  those with accidents, driving violations, gaps in coverage or lower credit scores, which makes it is a great option for those looking to reestablish insurance.

The insurer allows you to buy a policy if you have a suspended or revoked driver’s license, as long as you have been licensed at some point and have a driver’s license number to put on your application. The company is authorized to file an SR-22, a form for high-risk drivers submitted to your state’s DMV or traffic authority that shows you carry your state’s minimum liability requirements, in any state where you are applying for insurance.

The General tries to offer a low down-payment option for every policyholder and offers immediate proof of insurance once you have made your down payment and electronically signed your application.

Contact Information

Corporate Headquarters

2636 Elm Hill Pike, Suite 510
Nashville, Tennessee 37214

Customer service: 866-519-7422

Claims: 800-280-1466

The General commanded an overall score of 86.9, earning a respectable 4.25 stars for customer service but receiving strong 4.5 stars for claims processing and value for price.  The overall score was dampened slightly by the 84 percent of policyholders planning to renew. Eighty-five percent would recommend the company.

What's covered
Coverage Options
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.