The Hartford
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 31%
- 38%
- 24%
- 3%
- 4%
- yes
- no
- 90%
- 10%
- I would always wish for lower cost and better services at the same time; I have dealt with the company for services other than renewal and was very satisfied with the results and with the way we were treated. - Colorado
- I switched my homeowners insurance to the Hartford because I was so pleased with my auto coverage. - New York
- They saved me a ton of money when I swithed from Allstate. They are courteous and eager to help whenever I have reason to call. I feel valued. - Washington
- Seems to be a bit expensive, but I have a good relationship with the agent. - Illinois
- Of all dealings, very few have been very satisfactory. - Pennsylvania
- Have always been serviced well and the price charged has always been fair. - Florida
- I am more satisfied with the auto insurance than the home insurance. - Maine
- No claims but the value is in the right range. - New Mexico
- The agent is problematic...hard to make a call on the company when it is filtered in this way. - Washington
- The company has been very helpful in claims I have filed, and the customer service is very good as well. - Washington
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