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Transamerica Life Insurance Ratings

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Transamerica
A+
   Effective Date: April 15, 2016

In our survey, 27 percent of Transamerica’s customers say they chose the company based on reputation, and 34 percent say they made their decision based on price.  A high number of customers, 78 percent, said they would recommend the company to a friend.

100

Customer Satisfaction Ratings

(105 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
LIFE
81.5
N/A
% Who Would
Recommend to
a Friend
82%
% Who Plan
to Renew
N/A
Financial
Strength
Ratings

A+    April 15, 2016


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Reason for buying from Transamerica
Customers of Transamerica originally decided to purchase from the company for these reasons:
23%The insurer offered the best price.
22%Financial stability.
19%Was the company their parents had.
11%The insurer's reputation.
10%The insurer was recommended by a friend.
6%Saw a commercial.
6%Ease of use.
3%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 37%
  • 40%
  • 21%
  • 1%
  • 1%



About Transamerica

Best Life Insurance Companies 2017

Transamerica (Aegon) produced some solid scores. Its overall ranking was an 81.5, with 82 percent of its members saying that they would recommend the company. The individual scores explain why they fared well in this year's survey: Customers rated them 4.25 stars out of 5 for customer service and a 4 for value for price.

An American dream

Transamerica was founded in 1928 and was based in San Francisco. Transamerica began as the vision of a young entrepreneur named A.P. Giannini, who took the first step towards realizing his dream by starting a small business known as Bank of Italy (later to be known as Bank of America).

In 1930, Giannini acquired Occidental Life Insurance Company and its $25 million in assets.  With this purchase, Giannini created the foundation for what would be a strong and lasting company.

On October 1st, 2008, as part of an internal restructuring, Transamerica Occidental Life Insurance Company merged into its affiliate, Transamerica Life Insurance Company. It is now owned by Aegon, which is based in the Netherlands. The Transamerica’s iconic “Pyramid” building is San Francisco’s tallest building.

Transamerica understands that one size does not fit all and, with that in mind, they work with policyholders to accomplish goals such as insuring their family during working years, accumulating cash value, or protecting them from future medical and estate taxes.

Products offered:

  • Term life
  • Whole life
  • Universal life
  • Variable Universal life
  • Accidental Death
  • Final Expense 

Additional products offered:

  • Dental insurance
  • Long-term care
  • Medicare solutions
  • Mutual funds
  • Annuities
  • Retirement accounts



Contact information

Corporate headquarters

Transamerica Pyramid
600 Montgomery Street
San Francisco, CA 94111
Policyholders and general questions: (800) 797-2643
New customers: (855)288-4181