Universal Property & Casualty
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 26%
- 23%
- 40%
- 8%
- 3%
- yes
- no
- 92%
- 8%
- They have always been available to speak with me about any of my questions or concerns. - Florida
- They processed my claim quickly and efficiently. - Florida
- Very competitive price and excellent customer service. - Florida
- Rates are competitive and service is good. - Florida
- Customer service, decent prices and coverage. - Florida
- It is our understanding that the company would probably drop us if we ever submitted a claim and the rates are exorbitant, but we have no choice because our house is very old (early 1900's). - Florida
- Not many choices in FL. Offers a good rate compared to others. - Florida
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