USAA Car Insurance Ratings

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Customer Satisfaction Ratings

Product

Overall +

Claims
Processing +

Customer
Service +

Value
For Price +

AUTO

96.00

Additional Factors:

% of Customers Who Would
Recommend This Company to a Friend

88%

% of Customers
Who Plan to Renew

98%

Financial
Strength
Ratings

A++ December 21, 2011

Note: USAA sells only to members of the military and their families.

Methodology

A.M. Best Disclaimer & Ratings Definitions

Customer Reviews

USAA is a great company to deal with.
They repond to their customers and settle claims quickly.
Information and quotes on the policy were professionally handled.
In general, they provide the best value product by far, particularly when it comes to car, renters, and home insurance.
I just changed to this company in the last 3 weeks. Their customer service people were great on the phone signing me up. Business is conducted on the internet and it is easy to use.
Fast in responding to your needs.
Excellent customer service, reasonable if not cheap rates, and a great insurer.
They go above and beyond in every aspect you would want and need with auto insurance.
Very reliable.
They really do work with you and are patient when you have questions. They help ease all your anxiety when it comes to choosing insurance.
They are full service. Customer services is top notch. Wait times on the phone are not long, either.
They do better than others.
Reliable, always helpful.
Although some companies may have lower rates (occasionally), I don't think there's a better insurance company out there.
Most of the time they are every helpful.
Best prices, best customer service, very people oriented.
Good rates.
They are easy to do business with.
Rates have been reasonable and have gotten discounts for various reasons.
The best insurance experience I ever had.

Coverage Options

Accident forgiveness. Your rates won't increase after your first accident.

No-drop promise. Your policy will be renewed even if you have accidents and traffic violations.

Offers 12-month policies. Your policy term can be one year before the next renewal.

Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.

Defensive driver. Discount for an approved defensive driving or driver improvement class.

Academic achievement. Discount for full-time students who meet certain academic criteria.

Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

Reason for buying from USAA

Customers of USAA originally decided to purchase from the company for these reasons:

0% Saw a commercial.
35% The insurer's reputation.
18% Ther insurer offered the best price.
14% The insurer was recommended by a friend.
14% Was the company their parents had.
19% Other reason.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

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