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Allstate tests claim satisfaction guarantee
By Insure.com staff

Allstate began testing a new product that provides a premium credit if their customers are unhappy with the service they received on a paid auto claim.

The insurance company added the new product, called the Claim Satisfaction Guarantee, to standard car insurance policies in Indiana, Ohio and Michigan.

To receive the credit, eligible customers must send Allstate a letter explaining their dissatisfaction within 180 days of the incident that triggered the claim, and Allstate will provide a policy credit equal to the customer's car insurance premium for that period.

Customers in Indiana, Ohio and Michigan who have questions about the new guarantee should contact their Allstate agent or call the insurance company directly. In a press statement, Allstate said the new feature builds on other special products, such as Accident Forgiveness, which keeps car insurance rates from rising after an accident and Deductible Rewards and the Safe Driving Bonus check, which rewards customers for accident-free driving. Those programs, introduced in 2004, are no available in 46 states.

In November, Allstate introduced Good Hands Roadside, the first free-to-join, pay-as-you-go roadside assistance program. Consumers who join pay a flat rate of $75 for a tow up to 10 miles and $50 for other roadside events, such as service for a flat tire, a dead battery or keys locked inside a car.


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