Amica Mutual Insurance Co. is No. 1 for customer satisfaction among homeowners who recently filed property claims, according to the J.D. Power 2014 Property Claims Satisfaction Study.
Amica scored 898 on a 1,000-point scale, followed by Erie Insurance at 877 and Nationwide at 858.
On average, home insurers scored 840, up from 836 in the 2013 study. This year's study examines satisfaction among customers who filed home insurance claims between April 2012 and January of this year.
Other home insurance companies that scored above average:
- Auto-Owners, 854 points
- Farmers, 845 points
- Liberty Mutual, 845 points
- The Hartford, 844 points
- Safeco, 842 points
- MetLife, 840 points
USAA, with 905 points, scored higher than any company, but J.D. Power did not include it in the rankings because the company serves only U.S. military personnel and their families.
Major home insurers that scored below average include:
- Allstate and State Farm, each with 836 points
- Chubb, 834 points
- Travelers, 830 points
- CSAA Insurance Group, 817 points
- Auto Club of Southern California Insurance Group, 816 points
- American Family, 813 points
- Automobile Club Group, 776 points
The industry is still feeling the effects of Superstorm Sandy, which hit the Northeast 16 months ago. Satisfaction among customers who filed Sandy-related claims averaged just 830, down from 846 among Sandy-related claimants surveyed shortly after the storm.