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Study: Home insurance customers happier with claims process
By Insure.com staff

Home insurance customers are more satisfied with how insurers are handling their claims, according to a recent study by J.D. Power.

The research firm said insurers' efforts to provide more-accurate timelines for the claims process are paying off, especially for people filing claims for the first time.

"Insurers are doing a better job of setting claimant expectations of the time it will take to settle their claim, which is a significant contributor to overall satisfaction," Jeremy Bowler, senior director of J.D. Power's global insurance practice, said in a press statement. "Based on feedback from claimants, it is evident that insurers also are more consistently taking time to explain the settlement, which results in fewer claimants negotiating their settlement."

The study is based on a survey in the third quarter of 1,740 home insurance customers who filed a property claim after June 1, 2012. Results of an earlier part of the study, published in August, covered claims that were filed between April 1, 2012, and June 19, 2013.

The most recent survey found overall satisfaction among customers rose to 848 from 832 points on a 1,000-point scale. Satisfaction among people who filed a claim for the first time increased to 842 from 825.

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