Texas insurance regulators say they are investigating why a large batch of emails sent to their department bounced back to the consumers who sent them.
At the urging of Texas Watch, a consumer advocacy group, more than 1,000 residents sent emails to Texas Insurance Commissioner Eleanor Kitzman to complain about the high cost of property insurance and the poor quality of some home insurance policies in the state.
After a few hundred messages were delivered, others were returned to senders.
Texas Watch said on its website that the department's server was blocking emails from the group, effectively blacklisting them. The group said it would hand-deliver the messages to the department instead.
In a statement on the department's website, Kitzman said her department was investigating how the problem occurred and particularly whether the unusually large volume of emails in a short period of time triggered the agency's Internet security measures.
"Insurance can be complex, and meaningful long-term solutions require thoughtful consideration and collaboration," she said in a written statement online. The Texas Department of Insurance "welcomes all feedback from the Texas insurance consumers we serve and endeavors to respond to all communications as quickly as possible."