These awards are based on the top-ranking companies for the "overall" customer satisfaction score, which combines scores for claims, customer service and value, plus the percent of customers who say they will renew their policies and recommend the company to friends.
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
% of Customers Who Would
Recommend This Company to a Friend
When dealing with a claim they were very easy to work with and did not try to haggle with me on the value of items, etc. Good customer service. Price is very competitive.
Great customer service.
Claims settled rapidly, without hassle.
Not loyal to customers.
Overall good in all areas.
They handle everything very quickly and effectively.
They do help after a lot of persuasion. They usually give in after a while.
Very affordable and offers great coverage.
They answered our claim fast and covered the cost to fix our house.
They have excellent customer service. Their first inclination is to say yes not no.
Their prices are good and the customer service is excellent. I can get all my questions answered and not continuously be transferred.
They have good rates and good customer service.
When comparing apples to apples, this company provides the best value.
Great customer service.
They are very easy to do business with and very good service. They provided the name of auto repair shop that turned out to do a very good job. Also gave us name of an auto rental company that also turned out to be very good. Have used them for over 25 years and have never had a complaint.
Great service, fair pricing, super coverage.
Great coverage, low prices.
Good customer service.
They seem to have exactly the coverage a new homeowner seeks.
They respond quickly and have been more than helpful. Basically, I can get what I want when I want.
It's an insurance company. None of them 'care' about anything but the bottom line--they are a business and need to make a profit. You need to find the one that you can best work with.
Decently priced, good service.
Excellent claim service.
Customer service is great, fast, and answers questions in a timely manner.
Reason for buying from Amica Mutual
Customers of Amica Mutual originally decided to purchase from the company for these reasons:
7% Saw a commercial. 21% The insurer's reputation. 21% Ther insurer offered the best price. 26% The insurer was recommended by a friend. 12% Was the company their parents had. 14% Other reason.