customer service
rankings
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See how your insurance company measures up
insurance companies. The ratings below reflect their feedback.
Stars represent average of the percent of people who would recommend this company to a friend and the percent of people who would renew.
These awards are based on the top-ranking companies for the "overall" customer satisfaction score, which combines scores for claims, customer service and value, plus the percent of customers who say they will renew their policies and recommend the company to friends.
| Customer Satisfaction Ratings | |||||
|---|---|---|---|---|---|
|
Click a company name to learn more:
Company |
Overall |
Claims Processing |
Customer Service |
Value for Price |
+
Additional Factors |
| USAA |
98.11
98.11
|
5.0
|
5.0
|
5.0
|
5.0
|
| Amica Mutual |
97.67
97.67
|
5.0
|
5.0
|
5.0
|
5.0
|
| Chubb |
92.19
92.19
|
5.0
|
4.5
|
4.0
|
5.0
|
| Erie Insurance Group |
88.72
88.72
|
4.5
|
4.5
|
4.5
|
4.5
|
| Country Insurance |
85.75
85.75
|
3.5
|
4.5
|
4.5
|
4.5
|
| AAA |
84.66
84.66
|
4.5
|
4.0
|
4.0
|
4.5
|
| Nationwide |
83.53
83.53
|
4.5
|
4.5
|
4.0
|
4.0
|
| State Farm |
82.34
82.34
|
4.0
|
4.5
|
4.0
|
4.0
|
| MetLife |
81.68
81.68
|
4.0
|
4.0
|
4.0
|
4.0
|
| 21st Century |
80.79
80.79
|
3.0
|
4.0
|
4.0
|
4.5
|
| The Hartford |
80.44
80.44
|
4.0
|
4.0
|
4.0
|
4.0
|
| Travelers |
79.79
79.79
|
4.0
|
3.5
|
4.0
|
4.0
|
| Liberty Mutual |
79.03
79.03
|
3.0
|
4.0
|
4.0
|
4.0
|
| Farmers Group Incorporated |
78.71
78.71
|
4.5
|
4.0
|
4.0
|
4.0
|
| Allstate |
78.55
78.55
|
3.5
|
4.0
|
4.0
|
4.0
|
| Auto-Owners Insurance |
78.48
78.48
|
3.0
|
4.0
|
4.5
|
4.0
|
| American Family |
77.10
77.10
|
4.0
|
4.0
|
4.0
|
3.5
|
| Universal Property & Casualty |
75.05
75.05
|
3.0
|
3.5
|
4.0
|
4.0
|
| Fireman's Fund |
73.66
73.66
|
4.0
|
3.5
|
3.0
|
3.5
|
| Citizens Property Insurance |
64.15
64.15
|
3.5
|
3.0
|
3.0
|
3.0
|
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
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