Customer Satisfaction Ratings for 2013
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Pet injury coverage. Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
Re-key coverage. Pays for lock replacement if your keys are stolen.
Lock in your rate: Locks in your rate year after year, even if you have a claim.
No-drop promise. Your policy will be renewed even if you have accidents and traffic violations.
Waiver of deductible for not at-fault accident. You won't have to pay your collision deductible if an accident wasn't your fault.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
|
Insure.com Survey Results |
|||||
|---|---|---|---|---|---|
|
Click a company name to learn more:
Company |
Overall
+
|
Claims
Processing
+
|
Customers
Who Recommend |
Customer Service + |
|
|
83.15
About Insure.com’s "People's Choice"
These awards are based on the top-ranking companies for the "overall" customer satisfaction score, which combines scores for claims, customer service and value, plus the percent of customers who say they will renew their policies and recommend the company to friends. |
N/A
|
78%
|
4.0
|
A | |
|
80.55
About Insure.com’s "People's Choice"
These awards are based on the top-ranking companies for the "overall" customer satisfaction score, which combines scores for claims, customer service and value, plus the percent of customers who say they will renew their policies and recommend the company to friends. |
N/A
|
66%
|
4.0
|
A+ | |
|
80.52
About Insure.com’s "People's Choice"
These awards are based on the top-ranking companies for the "overall" customer satisfaction score, which combines scores for claims, customer service and value, plus the percent of customers who say they will renew their policies and recommend the company to friends. |
N/A
|
64%
|
4.0
|
A+ | |
|
78.73
78.7
|
N/A
|
75%
|
4.0
|
A++ | |
|
78.36
78.4
|
N/A
|
69%
|
4.0
|
A | |
|
77.64
77.6
|
N/A
|
67%
|
4.0
|
A++ | |
|
76.45
76.5
|
N/A
|
60%
|
4.0
|
A+ | |
|
76.33
76.3
|
N/A
|
62%
|
3.5
|
A+ | |
|
76.16
76.2
|
N/A
|
66%
|
3.5
|
A+ | |
|
76.00
76
|
N/A
|
63%
|
4.0
|
A+ | |
|
75.52
75.5
|
N/A
|
64%
|
3.5
|
A | |
|
75.36
75.4
|
N/A
|
51%
|
3.5
|
A | |
|
74.45
74.5
|
N/A
|
60%
|
3.5
|
A++ | |
|
73.49
73.5
|
N/A
|
55%
|
3.5
|
A+ | |
|
73.21
73.2
|
N/A
|
60%
|
3.5
|
A | |
|
72.15
72.2
|
N/A
|
59%
|
3.5
|
A+ | |
|
71.50
71.5
|
N/A
|
54%
|
3.5
|
A+ | |
|
70.81
70.8
|
N/A
|
55%
|
3.5
|
A++ | |
|
69.95
70
|
N/A
|
52%
|
3.5
|
A+ | |
|
68.21
68.2
|
N/A
|
45%
|
3.5
|
A+ | |
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