Anthem BCBS

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Customer Satisfaction Ratings

 
Product
HEALTH
 
Overall +
78.29

Claims
Processing +
Customer
Service +
Value
For Price +
Additional Factors:

% of Customers Who Would
Recommend This Company to
a Friend
46%
 
% of Customers
Who Plan to Renew
91%

+ See methodology & disclaimer
Customer Reviews

Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 16%
  • 30%
  • 46%
  • 5%
  • 3%

Would you renew?
  • yes
  • no
  • 91%
  • 9%

  • I have had them through work for 15 years and never any issues with payments, co-pays or choice of doctors. - Virginia
  • In general Anthem has been able to provide a reasonable amount of coverage with a reasonable expense. I do have concerns that coverage year after year with my employer has resulted in higher premiums, higher co-pays and less coverage. This seems to be a trend that has not stopped or slowed over the last few years. - Florida
  • Online tools could be greater. Phone wait time could be less. Premuims could be less. - California
  • Convenient, but the co-pay is too much. - Virginia
  • I have been to regular doctor visits and other than the copay the company has been satisfactory. - Virginia
  • I have no other options in companies through work. Coverage is extensive and I believe the rates are competitive but not low. - Virginia
  • They're always helpful and are easy on my budget. - Missouri
  • Good coverage. Customer service is always friendly and helpful. Good doctor. - California
  • Minimal coverage at a high price. Claim denial very frustrating. - Indiana
  • Satisfied with claims payments and limits of policy. - Connecticut

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