Anthem BCBS
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 16%
- 30%
- 46%
- 5%
- 3%
- yes
- no
- 91%
- 9%
- I have had them through work for 15 years and never any issues with payments, co-pays or choice of doctors. - Virginia
- In general Anthem has been able to provide a reasonable amount of coverage with a reasonable expense. I do have concerns that coverage year after year with my employer has resulted in higher premiums, higher co-pays and less coverage. This seems to be a trend that has not stopped or slowed over the last few years. - Florida
- Online tools could be greater. Phone wait time could be less. Premuims could be less. - California
- Convenient, but the co-pay is too much. - Virginia
- I have been to regular doctor visits and other than the copay the company has been satisfactory. - Virginia
- I have no other options in companies through work. Coverage is extensive and I believe the rates are competitive but not low. - Virginia
- They're always helpful and are easy on my budget. - Missouri
- Good coverage. Customer service is always friendly and helpful. Good doctor. - California
- Minimal coverage at a high price. Claim denial very frustrating. - Indiana
- Satisfied with claims payments and limits of policy. - Connecticut
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