The right to privacy is one of the bedrocks of the
American value system — but when it comes to your medical records,
there are questions about how far that privacy really extends. If
you've ever wondered who has access to your medical records, you're not
alone.
A recent poll by the NPR, Kaiser Family Foundation,
and the Harvard School of Public Health, found that 79 percent of the
1,238 adults surveyed anticipate "significant security breaches"
through the use of electronic health records (EHRs).
Not only does your insurance company
share information about your health with other insurers, they receive
this information directly from your doctor and other sources.
The confidentiality of your medical records depends
on the people who handle them. Insurance companies use medical
information to underwrite policies.
Insurance
companies use "underwriting standards" to determine whether they will
issue the policy the customer requests and what the price will be. When
underwriting a policy, life insurance companies factor in your age,
height, weight, personal medical history, family medical history and
whether you smoke. Underwriting standards for members of a group (such
as group life insurance
purchased through work) are less stringent than for someone who wants
to buy an individual policy, but there is still an underwriting
process. According to the National Association of Health Underwriters,
large health insurance policies are medically underwritten, but only at
the time of purchase. Rates are generally based on prior claims
experience.
If
you have ever applied for an individual life, health, disability,
long-term care or critical illness insurance policy, chances are your
information (stored as codes, not "medical files") is in a database at
MIB (formerly named the Medical Information Bureau). MIB provides
information to nearly 600 life and health insurance companies medical
information taken from individuals' insurance applications. Member
companies report information to the MIB.
Insurance
companies pay a fee to become members of the MIB, and they also pay a
fee every time they request information from the company's database.
You will be notified when you apply that the insurance company plans to
check the MIB for any record of you, but that notification may be
buried in fine print of the authorization you will sign. Ask an agent
when you fill out the application if pre-existing medical conditions
might raise your rates or nix your application altogether.
According
to the MIB, it has records on only one or two out of every 10 people
who apply for individual insurance. Nonetheless, its database does
contain files on about 16 million individuals. The easiest way for you
to check to see if the MIB has a file on you — and whether that file is
accurate — is to request a copy of your record.
The
MIB is similar to consumer credit reporting services. For instance, it
purges records that have been in the system for more than seven years.
Under the Fair Credit Reporting Act, you have a right to see and
correct the information the MIB has on you. Some states have also
adopted laws specifically dealing with the confidentiality of medical
records. The MIB and member companies doing business in those states
are also subject to those laws.
Member
companies of the MIB must also comply with the MIB's own privacy
standards. The information is only exchanged within the insurance
companies they work with and is only used for underwriting an
application, or for claim adjustments. Member companies generally use
this information to detect lies or inconsistencies on insurance
applications. For example, if you applied for life insurance five years
ago and noted a history of cancer, and now you submit an application to
another company without that information, the company will want to know
why.
Although
there are federal patient privacy standards, and most states have
additional privacy standards for health care providers, that doesn't
mean your patient information doesn't travel to other places.
One
of the problems with keeping medical records confidential is the number
of people who handle such information. Every time you visit the doctor,
you leave a paper trail that passes through numerous hands.
While state and federal privacy laws may
require a doctor to keep records private, an insurance company can
demand to review all necessary records before reimbursing the physician
for services rendered.
Does your employer administer your
benefits in-house? That means someone in your own company may know the
intimate details of your medical history.
Even
if you pay for your health care out of your own pocket, eschewing
insurance altogether, your medical records could still end up in the
hands of your insurer. That's because most doctors are part of health
care networks that require access to all records, not just their own enrollees.
Hospitals
also keep records on patients they've served. Pharmacies store and sell
information about the medications that customers use. Considering the
fatal consequences of certain drug combinations, tracking a patient's
medication is necessary for safety reasons.
In
this age of outsourcing, insurance companies often contract with other
companies to help with data collection. Sometimes, you may not even
know that you're dealing with a "third-party" company that is engaged
in a practice called data mining. About half of all life, health, and
disability insurance companies contract with a third party to collect
your medical records. Companies that routinely acquire medical records
and physician statements for their insurance company clients include
SAS Business Analytics and Insurity Inc. (a division of a subsidiary of
ChoicePoint/LexisNexis, which also provides auto insurers with DMV
records).
The federal Health Insurance Portability and Accountability Act (HIPAA) requires the simplification of electronic data transactions, and procedures to protect patients' privacy.
The
Department of Health and Human Services issued the privacy rule to
"address the use and disclosure of individuals' health information or
"protected health information" by organizations subject to the Privacy
Rule (covered entities) and set standards for individuals' privacy
rights to control how their health information is used, under HIPAA.
Entities that have to be in compliance of HIPAA include:
Health insurance companies, HMOs, group health plans, Medicare and Medicaid
Anyone
that conducts business electronically to bill your health insurer,
including physicians, clinics, hospitals, psychologists, chiropractors,
nursing homes, pharmacies and dentists.
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Health plan clearinghouses, including billing services, repricing companies and community health-management information systems
Each
organization governed under HIPAA is required to set up procedures to
protect patients' privacy. Each also has to designate an official to
monitor that system and notify patients about their privacy-protection
practices. The regulations call for penalties, ranging from fines to
criminal charges, against people who violate a patient's right to
privacy.
President Obama signed the
American Recovery and Reinvestment Act of 2009, which includes
protections for how medical information is used. The act prohibits:
- Unauthorized sale of medical records, unless they are being used for research, public health and treatment.
- Limits marketing practices.
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Requires health providers and business associates to keep an audit of
personnel who have access to sensitive medical information.
- Sets strict standards for technology systems, including data encryption and breach notifications.
- Implements monetary penalties for violations.
- Monitors contracts and reporting practices.
Other
protections provided by the American Recovery and Reinvestment Act
include the right for patients to request an "audit trail" of their
electronic medical records to learn who has been looking at their
health information. They also have the right to be notified of
unauthorized use, and can obtain an electronic copy of their records.
| HIPAA privacy regulations |
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Allow consumers to see their medical records, request corrections, and
obtain documentation of disclosures of their health information.
- Penalize companies that violate patients' privacy rights with fines or criminal charges.
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Allow some health information to be disclosed without patient consent,
including data used by medical researchers, law enforcement and banks
that process health care payments and premiums.
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Require each organization governed under HIPAA to set up procedures to
protect patients' privacy and designate an official to monitor that
system.
Source: U.S. Department of Health and Human Services
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