Aetna Health Insurance Ratings

   Effective Date: July 07, 2015

In our survey, Aetna’s top score was for claims processing, where it earned five stars from customers. Aetna’s smartphone app lets members look up claims, view their medical records, find urgent-care and walk-in medical offices, and more.

Customer Satisfaction Ratings

(450 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    July 07, 2015

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Reason for buying from Aetna
Customers of Aetna originally decided to purchase from the company for these reasons:
35%Plan offered through their employer.
29%The insurer offered the best price.
29%The insurer's reputation.
4%The insurer was recommended by a friend.
3%Other reason.
0%Saw a commercial.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 28%
  • 51%
  • 18%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 86%
  • 14%

About Aetna

Aetna health insurance garnered 5 out of 5 stars for its claims processing in our best health insurance companies survey.  A notable 86% of Aetna customers that were surveyed said they plan to renew their health insurance policy with this company. Aetna is the fifth largest health insurance company in the nation, by direct premiums written, according to SNL Financial. Aetna is a publicly held company based in Hartford, Connecticut, with 2.6 million members in medical insurance plans.

Aetna is one of the nation's leaders in health care, dental, pharmacy, group life, and disability insurance. Dedicated to helping people achieve financial security, Aetna provides information and helpful resources to help their customers make better-informed decisions about their health care.

Aetna is a leading diversified health care benefits companies, serving approximately 37.2 million people with information and resources to help them make better informed decisions about their health care.  Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans Aetna also provides medical management capabilities and health care management services for Medicaid plans. Their customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.

Contact Aetna at:

Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156 
Telephone: (860) 273-0123

Sources: "Aetna at a Glance", Aetna Web site; "Aetna", Wikipedia, June 20, 2009; Aetna press release, June 29, 2009