Aetna Health Insurance Ratings
   Effective Date: March 20, 2015

In our survey, Aetna’s top score was in value for price, where it earned five stars from customers. Aetna’s smartphone app lets members look up claims, view their medical records, find urgent-care and walk-in medical offices, and more.

Customer Satisfaction Ratings

(257 reviews)

Overall +
Processing +
Service +
For Price +
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    March 20, 2015

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Are you looking for medicare?
 Yes    No 

Reason for buying from Aetna
Customers of Aetna originally decided to purchase from the company for these reasons:
8% Saw a commercial.
17% The insurer's reputation.
10% The insurer offered the best price.
5% The insurer was recommended by a friend.
53% Is the health plan my employer offers.
7% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 26%
  • 32%
  • 32%
  • 5%
  • 5%

Would you renew?
  • yes
  • no
  • 88%
  • 12%

About Aetna

Founded in 1853 in Hartford, Conn., Aetna is one of the nation's biggest health insurance providers. It offers policies in the following areas:

  • Health insurance
  • Dental insurance
  • Pharmacy insurance
  • Group life insurance
  • Disability insurance

Aetna also has teamed up with the Financial Planning Association to offer Plan for Your Health, a public education campaign aimed at helping consumers make informed choices about health benefits and their personal finances. According to the Aetna website, Plan for Your Health offers:

  • Tips about different insurance products.
  • Tools to determine how big life changes affect health care options.
  • Information about how to choose the best health care options.

This section has been provided by Aetna.

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