Aetna
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This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 15%
- 27%
- 43%
- 10%
- 5%
- yes
- no
- 92%
- 8%
- I have had five surgeries in two years. Also had open heart surgery six months ago. Did not experience any disputes. - Ohio
- I've had four different primary care physicians assigned to me over the last two years due to their dropping my insurance. - California
- The one time I used Aetna's coverage for an out of network doctor, everything was made very easy for me. The representative was clear, the forms got to me promptly, and they covered more than I expected. - Pennsylvania
- They have a good network of physicians and hospitals. They have good name recognition - Ohio
- They have great rates, very nice, and look out for me. No complaints. - Missouri
- I did have a significant claim last year and they did work with me and ultimately covered half. - Pennsylvania
- I have had trouble contacting customer service for copay information - Pennsylvania
- The rate I was given saved me $300 for the six month policy. Whenever I have called them with a question they have always answered it competely and accurately. If asked I would refer someone to my insurance company but would probably tell them to go to insurance.com first. - Florida
- They have not been responsive when I had accidents with uninsured motorists. Raised my rates for what I believe is an unfair reason. - Missouri
- Great website. They give you all the tools you need to manage all matters pertaining to your health. - California
- The people at Aetna have been very supportive and helpful. They are both pleasant and knowledgable. The coverage is more than we expected and better than some of our friends who have different companies. - Pennsylvania
- Coverage is consistent with my health needs. - Illinois
- Good coverage for what I have to use - have never had a problem with a claim so far. - Virginia
- The prices for coverage are high with a poor preventative plan. - Florida
- Did not handle claims properly and would not change claim handling once notified of a problem. - New York
- Horrible costs and deductible. Horrible coverage. - Arizona
- Horrible customer service. - Ohio
- I think they are a good company and should receive recognition. - Illinois
- We have the high deductible so the cost is very low if we don't use it much. Have not had any issues with claims, get monthly updates on our account and online ability to check account status. - Arizona
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