Aetna Health Insurance Ratings

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Customer Satisfaction Ratings

(257 reviews)

Overall +
Processing +
Service +
For Price +
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
% of Customers
Who Plan to Renew

A    March 20, 2015

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Reason for buying from Aetna
Customers of Aetna originally decided to purchase from the company for these reasons:
8% Saw a commercial.
17% The insurer's reputation.
10% The insurer offered the best price.
5% The insurer was recommended by a friend.
53% Is the health plan my employer offers.
7% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 26%
  • 32%
  • 32%
  • 5%
  • 5%

Would you renew?
  • yes
  • no
  • 88%
  • 12%

More About Aetna

Founded in 1853 in Hartford, Conn., Aetna is one of the nation's biggest health insurance providers. It offers policies in the following areas:

  • Health insurance
  • Dental insurance
  • Pharmacy insurance
  • Group life insurance
  • Disability insurance

Aetna also has teamed up with the Financial Planning Association to offer Plan for Your Health, a public education campaign aimed at helping consumers make informed choices about health benefits and their personal finances. According to the Aetna website, Plan for Your Health offers:

  • Tips about different insurance products.
  • Tools to determine how big life changes affect health care options.
  • Information about how to choose the best health care options.

This section has been provided by Aetna.

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