UnitedHealthcare Health Insurance Ratings

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Customer Satisfaction Ratings


 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
HEALTH
77.16
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
54%
% of Customers
Who Plan to Renew
84%
Financial
Strength
Ratings

A    January 26, 2012


Customer Reviews

  • I have had this company for many years now and have never had any problems whatsoever.
  • I've had several doctors tell me that they won't work with United because of how hard the claims process is for them.
  • It has great coverage and no referral needed at all..
  • I have no problem getting the coverage i need.
  • Easy to contact & very helpful.
  • Too many hoops to go through to get approval for an MRI.
  • They are OK. The information on chronic illnesses they send out is good.
  • Low premiums and a wide variety of doctors offices and treatment.
  • Fair and clear.
  • It's ok, expensive for not as much coverage as needed, but what are you going to do. (DR's in the plan are phenomenal!)
  • When I hurt my jaw and had to see a specialist, not only did they consider my first 90 days preventive care so I did not have any copays or pay anything out of pocket otherwise, they completely covered the oral brace i have to wear.



Reason for buying from UnitedHealthcare
Customers of UnitedHealthcare originally decided to purchase from the company for these reasons:
1% Saw a commercial.
7% The insurer's reputation.
16% Ther insurer offered the best price.
3% The insurer was recommended by a friend.
59% Is the health plan my employer offers.
14% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 16%
  • 38%
  • 36%
  • 8%
  • 1%

Would you renew?
  • yes
  • no
  • 84%
  • 16%





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