UnitedHealthcare Health Insurance Ratings

   Effective Date: March 31, 2015

UnitedHealthcare earned 4.5 stars for value for price in our survey, and 86 percent of customers plan to renew. UnitedHealthcare is a part of UnitedHealth Group, the third-largest health insurance carrier in the country, according to SNL Financial, and serves about 70 million people. UnitedHealth is based in Minnetonka, Minnesota.

Customer Satisfaction Ratings

(286 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    March 31, 2015

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Reason for buying from UnitedHealthcare
Customers of UnitedHealthcare originally decided to purchase from the company for these reasons:
46%Plan offered through their employer.
21%The insurer's reputation.
18%The insurer offered the best price.
6%The insurer was recommended by a friend.
5%Saw a commercial.
4%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 23%
  • 39%
  • 33%
  • 5%
  • 0%

Would you renew?
  • yes
  • no
  • 86%
  • 14%

About UnitedHealthcare

UnitedHealthcare obtained an overall customer satisfaction score of 73.5 in our annual best health insurance companies survey.  The overall score takes into account the combined scores for claims, customer service and pricing, plus the percent of customers who say they would recommend the company to friends and who will renew their policies with the insurer.

An impressive 86% of the policyholders surveyed said they plan to renew with UnitedHealthcare. Forty-six percent of surveyed policyholders said they chose UnitedHealthcare because it was the plan offered by their employer. The UnitedHealth Group is one of the largest health insurance carriers in the nation and is a publicly traded company.

UnitedHealthcare is an operating division of UnitedHealth Group, the largest single health carrier in the United States.

UnitedHealth Group is a diversified health and well-being company dedicated to making health care work better. Headquartered in Minneapolis, Minn., UnitedHealth Group offers a broad spectrum of products and services through six operating businesses: UnitedHealthcare, Ovations, AmeriChoice, OptumHealth, Ingenix, and Prescription Solutions. Through its family of businesses, UnitedHealth Group serves more than 70 million individuals nationwide.

UnitedHealthcare has a variety of plans to help its customer find the coverage they need at prices they can afford. Optional benefits and riders to further increase coverage are also available.

United Healthcare insurance plans include:

  • Copay, designed for individuals and families who prefer the convenience of a traditional copay plan for routine health care expenses.
  • Health Savings Account (HSA), lower cost, high-deductible plans combined with a tax-favored savings account for more control over health care expenses.
  • High Deductible, a suitable choice for individuals and families who choose to take responsibility for routine health care expenses.
  • Short Term Medical, designed to help fill gaps in insurance coverage during times of transition and change.
  • Student Coverage

Contact United Healthcare at:

United Healthcare Insurance Company
450 Columbus Blvd.
Hartford, CT 06103  
Telephone: 860-702-5000

Sources: "About Us", UnitedHealthcare web site; UnitedHealth Group press release, June 30, 2009; "United Health Group", Wikipedia, July 3, 2009; "Health Insurance Plans", United Healthcare web site, 2009