United Healthcare
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 20%
- 33%
- 32%
- 9%
- 6%
- yes
- no
- 90%
- 10%
- Best insurance i have found in years. I just love the nurse hotline and the customer service is a 10+. - Arizona
- I've made a couple of doctors visits and been referred to specialists. There were no issues. UHC sent out confirmation letters approving the specialists within 48 hours of the doctor's referral. I haven't had to contact the company directly but they have been very efficient when required. - California
- I am always treated with courtesy and respect. The staff is knowledgeable and interested in assisting you with any information you require. The premiums are much less than what I witness others paying. - Nevada
- They have a great network. - Florida
- They have not increased the premiums over the years. Price is affordable relative to others . - Florida
- They have given me good service when other companies have not. - North Carolina
- Even though the rules are complicated, someone is always willing to talk on the phone with me. They send detailed summary reports to me as well. They are moderately good at handling claims efficiently. - Illinois
- I have had many dealings with this company, and I have always been satisfied. - New Jersey
- I wish there were more affordable plans and a lower deductible, but the service I have gotten has been good. - California
- The company has made payment to my health providers in a timely manner without any issues. Great communication and offers ways to help me stay healthy. - Texas
- The company was good with routine issues, but has not handled complex issues very well. - California
- The premiums go up each year and the coverage goes down. - Florida
- Their rates are competitive; coverage is good; and their customer service is great. - Florida
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