Ratings

Health best-health-company-ratings
Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
66%
% Who Plan to Renew
92%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of UnitedHealthCare originally decided to purchase from the company for these reasons:
39%
It's a health plan my employer offers
15%
Recommended by friend or family member
13%
Offered best price
13%
Reputation
8%
Saw TV commercial
4%
I have/had other insurance with this company
4%
Saw online ad
4%
The company website and mobile apps are easy to use and helpful
0%
My parent's health company
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Customer Complaint Ratio

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Group Health
1.57
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best health insurance companies 2021: UnitedHealthcare

UnitedHealth Group Incorporated is a for-profit managed health care company based in Minnetonka, Minnesota. It is currently the largest healthcare company in the world by revenue, with 2019 revenue of $242.2 billion.

UnitedHealthcare has roughly 1.3 million physicians and care professionals, and 6,500 hospitals in their nationwide network. UnitedHealthcare also provides health benefits and delivers care to people through owned and operated health care facilities in South America.

How UnitedHealthcare stacks up

UnitedHealthcare earned a Top 5 spot in our annual review of Best Health Insurance Companies. They got 4 out of 5-star ratings in claims, price and customer service and website & apps.

When we asked UnitedHealthcare customers if they would recommend the company to others, 66% said yes and 92% said they planned to renew their plan.

How likely to recommend?

40%
I would definitely recommend this company
26%
I would probably recommend this company
26%
Neutral
5%
I would probably not recommend this company
3%
I would not recommend this company

Would you renew?

92% Yes
8% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
42%
Fairly satisfied / Fulfills my needs OK
31%
Average website and apps
14%
Unsatisfied / website and/or apps are not fulfilling my needs
10%
Very unsatisfied / digital offering is severely lacking
1%

How do you prefer to deal with insurer and policy?

Phone
41%
Interactive website
26%
Mobile App
14%
In person
13%
Email
6%

UnitedHealthcare coverages

  • Individual and family plans
  • Employer plans
  • Plans for people before age 65 and coverage to add on to other health insurance
  • Short term insurance
  • Dental
  • Vision
  • Student health
  • Supplemental insurance
  • Medicare
  • Dual Special Needs Plans (DSNP)
  • Medicaid plans

About UnitedHealthcare

In 1974, Richard Taylor Burke founded Charter Med Incorporated, in Minnetonka, Minnesota. In 1977, the United HealthCare Corporation was created to reorganize the company and became the parent company of Charter Med.

In 1988, United HealthCare launched its first pharmacy benefit management, through its Diversified Pharmaceutical Services subsidiary where it managed pharmacy benefits delivered both through retail pharmacies and mail. This subsidiary was eventually sold to SmithKline Beecham in 1994 for $2.3 billion.

UnitedHealthcare acquired numerous companies over the years to fuel its growth into the largest health care provider in the world. UnitedHealthcare currently provides health insurance services to about 50.1 million individuals which include MA (Medicare Advantage), managed Medicaid, employer-sponsored insurance, and individual insurance.

UnitedHealthcare also moved into the global market and currently provides health benefits and associated services to 4 million people, mainly in Brazil. UnitedHealthcare provides its services in more than 125 countries around the world.

Health Insurance Policies Offered:

  • Copay, designed for individuals and families who prefer the convenience of a traditional copay plan for routine health care expenses.
  • Health Savings Account (HSA), lower cost, high-deductible plans combined with a tax-favored savings account for more control over health care expenses.
  • High Deductible, a suitable choice for individuals and families who choose to take responsibility for routine health care expenses.
  • Short Term Medical, designed to help fill gaps in insurance coverage during times of transition and change.
  • Student Coverage
  • Short-term insurance
  • Dental coverage
  • Vision coverage
  • Term Life insurance

In which states is UnitedHealthCare health insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

Contact Information

Corporate Headquarters

United Healthcare Insurance Company

450 Columbus Blvd.

Hartford, CT 06103

Member services: (866) 633-2446

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