Ratings

Health best-health-company-ratings
Overall Rating info icon info icon
4.0 ratings
Claims Processing
4.0 ratings
Customer Service
4.0 ratings
Value for Price
4.0 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
66%
% Who Plan to Renew
92%
AM Best Financial Strength Ratings info-icon info-icon May 01, 2021
A

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of UnitedHealthCare originally decided to purchase from the company for these reasons:
  • 39% It's a health plan my employer offers
  • 15% Recommended by friend or family member
  • 13% Offered best price
  • 13% Reputation
  • 8% Saw TV commercial
  • 4% I have/had other insurance with this company
  • 4% Saw online ad
  • 4% The company website and mobile apps are easy to use and helpful
  • 0% My parent's health company
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Customer Complaint Ratio

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( UnitedHealthCare’s customer complaint ratio for Group Health insurance is 1.57 )
1.57
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best health insurance companies 2021: UnitedHealthcare

UnitedHealth Group Incorporated is a for-profit managed health care company based in Minnetonka, Minnesota. It is currently the largest healthcare company in the world by revenue, with 2019 revenue of $242.2 billion.

UnitedHealthcare has roughly 1.3 million physicians and care professionals, and 6,500 hospitals in their nationwide network. UnitedHealthcare also provides health benefits and delivers care to people through owned and operated health care facilities in South America.

How UnitedHealthcare stacks up

UnitedHealthcare earned a Top 5 spot in our annual review of Best Health Insurance Companies. They got 4 out of 5-star ratings in claims, price and customer service and website & apps.

When we asked UnitedHealthcare customers if they would recommend the company to others, 66% said yes and 92% said they planned to renew their plan.

How likely to recommend?

  • 40%I would definitely recommend this company
  • 26%I would probably recommend this company
  • 26%Neutral
  • 5%I would probably not recommend this company
  • 3%I would not recommend this company

Would you renew?

92% Yes
8% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 42%
  • Fairly satisfied / Fulfills my needs OK 31%
  • Average website and apps 14%
  • Unsatisfied / website and/or apps are not fulfilling my needs 10%
  • Very unsatisfied / digital offering is severely lacking 1%

How do you prefer to deal with insurer and policy?

  • Phone 41%
  • Interactive website 26%
  • Mobile App 14%
  • In person 13%
  • Email 6%

UnitedHealthcare coverages

  • Individual and family plans
  • Employer plans
  • Plans for people before age 65 and coverage to add on to other health insurance
  • Short term insurance
  • Dental
  • Vision
  • Student health
  • Supplemental insurance
  • Medicare
  • Dual Special Needs Plans (DSNP)
  • Medicaid plans

About UnitedHealthcare

In 1974, Richard Taylor Burke founded Charter Med Incorporated, in Minnetonka, Minnesota. In 1977, the United HealthCare Corporation was created to reorganize the company and became the parent company of Charter Med.

In 1988, United HealthCare launched its first pharmacy benefit management, through its Diversified Pharmaceutical Services subsidiary where it managed pharmacy benefits delivered both through retail pharmacies and mail. This subsidiary was eventually sold to SmithKline Beecham in 1994 for $2.3 billion.

UnitedHealthcare acquired numerous companies over the years to fuel its growth into the largest health care provider in the world. UnitedHealthcare currently provides health insurance services to about 50.1 million individuals which include MA (Medicare Advantage), managed Medicaid, employer-sponsored insurance, and individual insurance.

UnitedHealthcare also moved into the global market and currently provides health benefits and associated services to 4 million people, mainly in Brazil. UnitedHealthcare provides its services in more than 125 countries around the world.

Health Insurance Policies Offered:

  • Copay, designed for individuals and families who prefer the convenience of a traditional copay plan for routine health care expenses.
  • Health Savings Account (HSA), lower cost, high-deductible plans combined with a tax-favored savings account for more control over health care expenses.
  • High Deductible, a suitable choice for individuals and families who choose to take responsibility for routine health care expenses.
  • Short Term Medical, designed to help fill gaps in insurance coverage during times of transition and change.
  • Student Coverage
  • Short-term insurance
  • Dental coverage
  • Vision coverage
  • Term Life insurance

In which states is UnitedHealthCare health insurance available?

States in which UnitedHealthCare health insurance available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Contact Information

Corporate Headquarters

United Healthcare Insurance Company

450 Columbus Blvd.

Hartford, CT 06103

Member services: (866) 633-2446

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