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Highmark BCBS Health Insurance Ratings

X
Highmark BCBS
A-
   Effective Date: June 15, 2016
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Customer Satisfaction Ratings

(125 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HEALTH
82.7
% Who Would
Recommend to
a Friend
82%
% Who Plan
to Renew
90%
Financial
Strength
Ratings

A-    June 15, 2016


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Reason for buying from Highmark BCBS
Customers of Highmark BCBS originally decided to purchase from the company for these reasons:
24%The insurer was recommended by a friend.
22%Plan offered through their employer.
22%The insurer offered the best price.
15%The insurer's reputation.
7%Saw a commercial.
5%Was the company their parents had.
2%Ease of use.
2%Other reason.
1%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 37%
  • 43%
  • 13%
  • 6%
  • 1%

Would you renew?
  • yes
  • no
  • 90%
  • 10%



About Highmark BCBS

Best Health Insurance Companies 2017

Highmark Insurance Group health insurance received its highest marks for claims processing in our annual survey of best health insurance companies.  Contributing to the overall score of 82.7, it received 4.5 out of 5 stars for claims and 4 stars for customer service and value for price.  An impressive 90 percent of Highmark customers surveyed say they plan to renew. Eighty-two percent say they would recommend the company. 

A regional non-profit insurer

Like many health insurers affiliated with Blue Cross Blue Shield, Highmark’s history began the era of the Great Depression as Blue Cross of Western Pennsylvania.

Highmark health insurance is a non-profit insurer based in Pittsburgh and serves over half a million members in Pennsylvania, Delaware and West Virginia. Highmark provides members with health, dental, and short-term health insurance.

Contact Information

Corporate headquarters

Fifth Avenue Place
120 Fifth Avenue 
Pittsburgh, PA 15222-3099
(412) 544-7000

Member services: (877) 298-3918