CIGNA
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Product
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For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 10%
- 31%
- 45%
- 9%
- 5%
- yes
- no
- 93%
- 7%
- It has been good despite the little glitches with customer service. - Georgia
- They cover most of our surgical expenses and make it affordable to see doctors as needed. - Florida
- Very good and cost effective coverage for the most common ailments. Can be a little expensive for out of network coverage and name brand drugs. - Oklahoma
- Although we have an excellent group plan, the premiums have gone up and the coverage has gone down. Still better than the alternatives. - Virginia
- I feel like it is a good company, and it really has not done much to deter me away from them. - New Jersey
- It is easy to use and the coverage is great. - Florida
- Made a few claims, great customer service, everything handled easily, no hassle. Good coverage, fair premiums. - New Jersey
- Pricing is an issue but most health insurance pricing is an issue. - Georgia
- The coverage is great but the price is really high. - Wisconsin
- They have very good rates and many options for doctors. - Vermont
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