Cigna Health Insurance Ratings

   Effective Date: June 24, 2015

Cigna scored its highest marks in value for price and claims processing in our survey, with 4.5 stars each. The company is headquartered in Bloomfield, Connecticut. The myCigna mobileapp lets members find doctors and other providers, look at claims and account balances, see ID card information and more.

Customer Satisfaction Ratings

(239 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    June 24, 2015

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Reason for buying from Cigna
Customers of Cigna originally decided to purchase from the company for these reasons:
35%Plan offered through their employer.
27%The insurer offered the best price.
26%The insurer's reputation.
5%The insurer was recommended by a friend.
4%Saw a commercial.
3%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 24%
  • 52%
  • 21%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%

About Cigna

Based in Bloomfield, Connecticut, Cigna health insurance obtained 4.5 stars for its “value for price” and claims service in our survey of the best health insurance companies. For customer service and its overall score, Cigna received four stars. Thirty-five percent of the customers surveyed said they chose Cigna because it is the health plan offered by their employer.  A remarkable 90 percent said they plan to renew with Cigna.

Cigna, a global health service company, is dedicated to helping people improve their health, well-being and security. Cigna Corporation's operating subsidiaries provide an integrated suite of medical, dental, behavioral health, pharmacy and vision care benefits, as well as group life, accident and disability insurance, to more than 46 million people throughout the United States and around the world.

Health insurance can help take care of unexpected medical expenses and the potential loss of income associated with many illnesses. Cigna offers a wide variety of health insurance products:

  • Consumer driven health plans
  • Health Maintenance Organizations (HMO) and Network plans
  • Medicare Solutions
  • Voluntary Limited-Benefit health plans
  • Individual and family plans
  • Open Access plus plan
  • Indemnity
  • For Government Benefit Managers

Disability plans include:

  • Short-term disability
  • Long-term disability
  • Specialty groups

Contact CIGNA at:

CIGNA Corporation
2 Liberty Place, 1601 Chestnut St.
Philadelphia, PA 19192
Telephone: (800) 244-6224

Sources: CIGNA press release, July 1, 2009; "CIGNA", Wikipedia, June 20, 2009; "Plans and Services", CIGNA Web site, 2009