Humana Health Insurance Ratings

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Customer Satisfaction Ratings

(141 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
HEALTH
91.30
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
69%
% of Customers
Who Plan to Renew
91%
Financial
Strength
Ratings

A-    February 28, 2014


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Reason for buying from Humana
Customers of Humana originally decided to purchase from the company for these reasons:
15% Saw a commercial.
21% The insurer's reputation.
15% The insurer offered the best price.
11% The insurer was recommended by a friend.
35% Is the health plan my employer offers.
4% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 28%
  • 41%
  • 23%
  • 6%
  • 1%

Would you renew?
  • yes
  • no
  • 91%
  • 9%




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