Humana Health Insurance Ratings
Customer Satisfaction Ratings
HEALTH
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
66%
% of Customers
Who Plan to Renew
Who Plan to Renew
96%
Financial
Strength
Ratings
Strength
Ratings
A-
September 20, 2011
Customer Reviews
- Good service and drug costs are low.
- The claim take some time and you need some patience Overall, it's ok. Co-pay and premium are reasonable.
- They are priced right with good coverage and easy claim filing.
- Offers a wide variety of plans.
- This company offers an adequate amount of medical procedures.
- i could find anyone else to insure me.
Reason for buying from Humana
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 24%
- 42%
- 32%
- 2%
- 0%
Would you renew?
- yes
- no
- 96%
- 4%
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