Humana Health Insurance Ratings

   Effective Date: November 20, 2015

Humana scored well  in our survey, with its best score in claims processing.  HumanaVitality is the company’s wellness and rewards program, where members can earn hotel stays, digital cameras and other perks by getting a flu shot, wearing a fitness device and other actions.


Customer Satisfaction Ratings

(181 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A-    November 20, 2015

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Reason for buying from Humana
Customers of Humana originally decided to purchase from the company for these reasons:
31%Plan offered through their employer.
30%The insurer offered the best price.
26%The insurer's reputation.
6%The insurer was recommended by a friend.
5%Saw a commercial.
2%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 28%
  • 46%
  • 25%
  • 1%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%

About Humana

Humana health insurance earned five stars for claims processing and four stars overall in our annual best health insurance companies survey.  Humana is the third-largest health insurer in the United States, according to SNL Financial. Thirty-one percent of surveyed customers purchased Humana health insurance because their employer offered it, another 30 percent said it was because the insurer offered the best price.


Founded in 1961, Humana Inc. is a Fortune 500 health insurance company. Headquartered in Louisville, Kentucky, Humana reported revenue of $7.49 billion in 2009.  The company has a customer base of over 11.5 million, and 26,000 employees nationwide.

Humana offers affordable health insurance with customized features and coverage options. The coverage, called Humana One, is designed to ease financial burdens of medical needs such as doctor visits, hospitization and emergency care. Extra add-ons available include dental benefits, supplemental accident benefits, prescription medication and life insurance plans.  Humana One insurance features approximately 544,000 medical providers, more than 4,000 hospitals and over 60,000 pharmacies accross the country so the insured will have medical attention available no matter where they travel.

In addition to Humana One, the company also offers Medicare, group health and specialty benefits.

Contact Humana One at:

Humana Inc.
500 West Main Street
Louisville, KY 40202
Telephone: (800) 833-2572