Liberty Mutual Home Insurance Ratings

Liberty Mutual
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(204 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    June 10, 2016

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Reason for buying from Liberty Mutual
Customers of Liberty Mutual originally decided to purchase from the company for these reasons:
25%The insurer was recommended by a friend.
19%Was the company their parents had.
15%The insurer offered the best price.
12%The insurer's reputation.
12%Saw a commercial.
5%Other reason.
4%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 30%
  • 49%
  • 18%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%

About Liberty Mutual

Liberty Mutual home insurance received an overall score of 81.9 on our annual best home insurance companies survey. Liberty Mutual received 5 stars in pricing and 4.5 stars for customer service.  Surveyed Liberty Mutual homeowners insurance customers are so happy with the company’s service that 90 percent say they plan to renew their current policy. Liberty Mutual is the 3rd-largest home insurance provider in the U.S.

Owned by policyholders

In 1911, Massachusetts passed a law decreeing that employers needed to protect employees with workers compensation insurance. One year later, the Massachusetts Employees' Insurance Association (MEIA) came about. It was a mutual company, and so MEIA was owned by its policyholders and not stockholders. That's still the case today.

Three years after forming as the MEIA, and right about the time they expanded into offering automobile coverage, the company changed its name to Liberty Mutual Insurance.

Today, it is a Fortune100 company and employs over 50,000 people in more than 900 locations.

Types of homeowner coverage

  • Homeowners
  • Renters
  • Condo
  • Landlord
  • Mobile Home Insurance
  • Flood
  • Umbrella


Liberty Mutual homeowners programs

  • Home Protector Plus -- If you feel like you need expanded coverage or additional benefits such as coverage for unforeseen costs when replacing personal property or rebuilding your home, you'll want to consider getting this feature.
  • Inflation protection -- Not a bad idea, considering how often people take out insurance and then never think about it again. This will adjust your coverage limits when your policy renews to stay current with inflation.


Additional policies offered

  • Auto insurance
  • Antique and Classic Car
  • ATV and Off-Road Vehicle
  • Motorcycle
  • Life insurance
  • Identity theft


Consider Liberty Mutual if you find insurance confusing

Liberty Mutual Insurance offers "Coverage Compass," an easy-to-decipher software program that allows you see exactly what type of insurance you have and where you may be vulnerable and thus want to get more coverage. The company isn't simply out to sell customers more insurance, though that's surely a goal; Liberty Mutual Insurance prides itself on having informed customers who know exactly what to expect from their coverage.


Contact information

Corporate Headquarters

Liberty Mutual Insurance Company
175 Berkeley Street
Boston, MA 02116

Customer Service: (888)398-8924

Claims: (800)-225-2467