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Liberty Mutual Home Insurance Ratings

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Customer Satisfaction Ratings

(152 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
HOME
92.10
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
71%
% of Customers
Who Plan to Renew
93%
Financial
Strength
Ratings

A    August 14, 2013


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Reason for buying from Liberty Mutual
Customers of Liberty Mutual originally decided to purchase from the company for these reasons:
8% Saw a commercial.
14% The insurer's reputation.
34% The insurer offered the best price.
16% The insurer was recommended by a friend.
5% Was the company their parents had.
11% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 25%
  • 46%
  • 25%
  • 1%
  • 3%

Would you renew?
  • yes
  • no
  • 93%
  • 7%




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