Liberty Mutual Home Insurance Ratings

Liberty Mutual
   Effective Date: September 24, 2014

In addition to its basic home insurance policies, Liberty Mutual offers a “Home Protector Plus” policy, which gives you additional coverage for rebuilding and full replacement cost for your possessions. In our survey, 90 percent of customers say they plan to renew.


Customer Satisfaction Ratings

(204 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    September 24, 2014

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Reason for buying from Liberty Mutual
Customers of Liberty Mutual originally decided to purchase from the company for these reasons:
25%The insurer was recommended by a friend.
19%Was the company their parents had.
15%The insurer offered the best price.
12%The insurer's reputation.
12%Saw a commercial.
5%Other reason.
4%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 30%
  • 49%
  • 18%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%

About Liberty Mutual

Liberty Mutual home insurance received an overall score of 81.9 on our annual best home insurance companies survey. Liberty Mutual received 5 stars in pricing and 4.5 stars for customer service.  Surveyed Liberty Mutual homeowners insurance customers are so happy with the company’s service that 90 percent say they plan to renew their current policy. Liberty Mutual is the 3rd-largest home insurance provider in the U.S.

Established in 1912, Liberty Mutual Group is a diversified global insurer and the fifth largest property and casualty insurer in the United States, with $104.3 billion in consolidated assets. The company also ranks 86th. on the Fortune 500 list of largest corporations in the United States, based on 2008 revenue. Liberty Mutual Group employs more than 45,000 people in more than 900 offices throughout the world.

Liberty Mutual offers support and security to their policyholders with their homeowners insurance policies.  These policies include:

  • 24-hour claims assistance.
  • Contractor Network Referral Program - competent, reliable contractors used to perform building repairs related to an insured loss.
  • Temporary Living Expenses - provides coverage when a home becomes unsafe to live in because of extensive damage.
  • 24-hour Homeowner Emergency Repair Service.
  • Personal Property Replacement Service.
  • Catastrophe Team - immediate assessment of damages and appraisal resources.

Contact Liberty Mutual at:

Liberty Mutual Insurance Company
175 Berkeley Street
Boston, MA 02116
Telephone: (800) 837-5254

Sources: "Liberty Mutual", Liberty Mutual Press Release, 2009; "Liberty Mutual page", Wikipedia, 2009; "Home Claims," Liberty Mutual web site, 2009.