Liberty Mutual Home Insurance Ratings
Customer Satisfaction Ratings
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Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
69%
% of Customers
Who Plan to Renew
Who Plan to Renew
82%
Financial
Strength
Ratings
Strength
Ratings
A
July 26, 2012
Customer Reviews
- Always there when I call to answer any questions or inquires I may have. Makes house visits. Great value for my money.
- Good customer service.
- You can depend on them.
- They offer great rates and service.
- They offer the best price and exceptional customer service.
- They gave me a good price.
Reason for buying from Liberty Mutual
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 20%
- 49%
- 23%
- 7%
- 1%
Would you renew?
- yes
- no
- 82%
- 18%
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