Liberty Mutual Home Insurance Ratings

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Customer Satisfaction Ratings


 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
HOME
79.55
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
69%
% of Customers
Who Plan to Renew
82%
Financial
Strength
Ratings

A    July 26, 2012


Customer Reviews

  • Always there when I call to answer any questions or inquires I may have. Makes house visits. Great value for my money.
  • Good customer service.
  • You can depend on them.
  • They offer great rates and service.
  • They offer the best price and exceptional customer service.
  • They gave me a good price.
  • My house was damaged in a fire. Liberty was here the next day and got the ball rolling immediately on the repairs and set up temporary housing for me. Upon renewal, they did not nail me with higher premiums.
  • I have had two claims for homowner's insurance. They were very quick to respond. Issued checks immediately to get work started. Good customer service.
  • Low premiums.
  • Fast claim service and great value.
  • They are cheap!
  • They are fair in their prices and will work with you when you ask about what needs to be covered and what may not need to be. Their rates stay pretty consistent.
  • They are reliable.
  • It is consistent and reliable. I have not had any problems problems and the customer service is good.
  • Fast, quality, claim services.



Reason for buying from Liberty Mutual
Customers of Liberty Mutual originally decided to purchase from the company for these reasons:
5% Saw a commercial.
12% The insurer's reputation.
32% Ther insurer offered the best price.
25% The insurer was recommended by a friend.
7% Was the company their parents had.
19% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 20%
  • 49%
  • 23%
  • 7%
  • 1%

Would you renew?
  • yes
  • no
  • 82%
  • 18%





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