About Liberty Mutual
Liberty Mutual received an overall score of 84.2. Eighty-three percent of its members say they would recommend the company, and even more policyholders (90 percent) plan to renew. While customers gave Liberty Mutual a fair score of 3.75 on value for price, the company received a strong 4.25 on customer service and a whopping 4.5 on claims processing.
Owned by policyholders
In 1911, Massachusetts passed a law decreeing that employers needed to protect employees with workers compensation insurance. One year later, the Massachusetts Employees' Insurance Association (MEIA) came about. It was a mutual company, and so MEIA was owned by its policyholders and not stockholders. That's still the case today.
Three years after forming as the MEIA, and right about the time they expanded into offering automobile coverage, the company changed its name to Liberty Mutual Insurance.
Today, the Fortune 100 company is the third-largest home insurance provider in the U.S.and employs over 50,000 people in more than 900 locations.
Types of homeowner coverage
- Mobile Home Insurance
Liberty Mutual homeowners programs
- Home Protector Plus -- If you feel like you need expanded coverage or additional benefits such as coverage for unforeseen costs when replacing personal property or rebuilding your home, you'll want to consider getting this feature.
- Inflation protection -- Not a bad idea, considering how often people take out insurance and then never think about it again. This will adjust your coverage limits when your policy renews to stay current with inflation.
Additional policies offered
- Auto insurance
- Antique and Classic Car
- ATV and Off-Road Vehicle
- Life insurance
- Identity theft
Consider Liberty Mutual if you find insurance confusing
Liberty Mutual Insurance offers "Coverage Compass," an easy-to-decipher software program that allows you see exactly what type of insurance you have and where you may be vulnerable and thus want to get more coverage. The company isn't simply out to sell customers more insurance, though that's surely a goal; Liberty Mutual Insurance prides itself on having informed customers who know exactly what to expect from their coverage.
Liberty Mutual Insurance Company
175 Berkeley Street
Boston, MA 02116
Customer Service: (888)398-8924