State Farm
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 26%
- 47%
- 24%
- 3%
- 0%
- yes
- no
- 88%
- 12%
- Agent calls personally to see how we're doing. Very friendly. Very professional. Good rates and coverage. - Illinois
- I had a big claim after a house fire in 2009 and they were wonderful. - Idaho
- Needed a new roof from storm damage; got a roof we liked with rapid service. - Tennessee
- Bundle discounts and the price seems comparable to everyone else that we have looked at. - Arizona
- Every time I have made a claim they have raised my rates. They don't seem to care about me as a customer. - Oregon
- I did have a water damage claim about 4-5 yrs ago. They were prompt and very fair. Always want a lower price, but completely satified with the quality of coverage. - Texas
- I have been with this company for 45 years and would have changed if I was not satisfied. - Washington
- I like having a local agent I can speak to face-to-face. - California
- Love our insurance agent and State Farm has been a good company. Do not like how much house insurance premium has soared but it is tied in with our car insurance (discounts for having both) so we will keep them despite the expense. - California
- State Farm gives me a better rate by combining auto, home, and second home policies - California
- State Farm is wonderful. Absolutely no complaints. Always helpful. - Illinois
- Their rates for continued buyers is great and their representatives are great. - California
- They take good care of us and I know that if we ever had need to use this policy our needs would be met. - Utah
- We pay a low annual premium. Our agent has sat down with us and explained our policy in detail. - Pennsylvania
- Have been with them for almost 30 years, and no one else can give me a lower rate. - Illinois
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