Erie home insurance obtained 4.5 stars for its customer service in our best home insurance companies survey. The company’s claims process and overall customer satisfaction score each garnered 4 stars. Ninety-one percent of the Erie homeowner policyholders that were surveyed said they would renew with Erie. A majority, 81 percent said they would recommend Erie to others, and 36 percent came to Erie originally on the recommendation of a friend.
A regional company, then and now
In 1925, when Erie Insurance Group was founded, it was a time when more and more people were buying cars – and having accidents. Erie Insurance founders H.O. Hirt and O.G. Crawford saw an opportunity, so Erie Insurance, from Erie, Pennsylvania, began selling auto insurance. The annual premium for car insurance back then? $34.
And Hirt would have an amazing run with his company, retiring in 1976.
Today, Erie oversees five million policies in 12 states: Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, Wisconsin and the District of Columbia.
Homeowners insurance offered
- Dwelling coverave
- Condo insurance
- Mobile Home Insurance
- Rental Coverage for Landlords
- Flood Insurance
Erie homeowner programs
- Erie SecureHome -- This is a type of coverage that offers a lot of discounts, such as bundling and discounts for smoke and burglary alarms. It also offers "guaranteed replacement cost," so your home is covered in full if it's damaged or destroyed. So if your home cost $200,000 to build a decade ago but today it would cost $250,000 to rebuild, you get $250,000.
- HomeProtector -- This comes with a lot of extra features that could come in handy if your home is hammered by a natural disaster. For instance, if you can't live in your home while it's being fixed, you'll get up to 12 months of living expenses paid.
Additional policies include
- Auto insurance
- Life insurance
- Boat protector
- Business insurance
Consider Erie Insurance if you really value customer service
Every insurer says that they're all about customer service, and it may be true. But you do get the sense that Erie Insurance, a regional insurer, still has that small-town vibe pulsating through the company. For instance, on their customer testimonial page, they have one customer marveling at how, after her car was rear ended, she had trouble with the other driver's insurance company. So she called her insurance agent on his cell phone and was able to get reassurance that everything would be fine. Later, she found out he had answered the call when he was on a vacation, celebrating his wedding anniversary.
Erie Insurance Group Home Office
100 Erie Insurance Place
Erie, PA 16530-0001
Customer service (814) 870-2000