Nationwide
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 24%
- 39%
- 29%
- 4%
- 4%
- yes
- no
- 92%
- 8%
- I had a claim for damages to a large, custom window in our house and the Nationwide adjuster was absolutely great in how he handled our claim. He gave us a more than fair settlement. The reason I don't rate Nationwide "completely satisfied" overall is because of what I consider a ridiculously high deductible we have for the hurricane part of our policy and the high associated premiums we are forced to pay for this part of our policy. Other than the hurricane deductible and premium for that coverage, I am quite happy with Nationwide. - Florida
- I have received friendly service and my representative always works to get me the best deal. I saved hundreds off my premium from the previous company I used. - Texas
- They have competitive prices and excellent customer service. - North Carolina
- They have always treated me fairly. - New York
- Best coverage for the price. - Pennsylvania
- I am not pleased with the agent selling me a depreciated value policy. I was talking with others and learned that it is a bad policy. A good agent won't even offer to sell it to people. - New York
- I don't like that I pay higher rates based on my credit rating. - Iowa
- I have nothing negative to say about my insurance company. I am satisfied with all aspects. - Tennessee
- It's a good company, but they don't go out of their way to save me money unless I bring up discounts first. Then they are helpful. - Ohio
- They came through when I needed them and they offer a good rate. - Michigan
- We have the auto and homeowners linked. So it is still probably cheaper to keep our coveragae with Nationwide. - Georgia
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