Travelers Home Insurance Ratings

   Effective Date: May 28, 2015

Travelers scored 4.5 stars for both customer service and value for price in our survey. Almost 30 percent of customers say they chose Travelers because the insurer was recommended by a friend.


Customer Satisfaction Ratings

(152 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A++    May 28, 2015

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Reason for buying from Travelers
Customers of Travelers originally decided to purchase from the company for these reasons:
28%The insurer was recommended by a friend.
18%Was the company their parents had.
17%The insurer offered the best price.
9%Had other insurance with this company.
6%Other reason.
5%The insurer's reputation.
4%Saw a commercial.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 14%
  • 59%
  • 25%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%

About Travelers

Travelers home insurance obtained 4.5 stars for pricing and customer service in our annual best home insurances survey.  Travelers garnered 4 stars for overall customer satisfaction, which takes into account scores for claims, customer service and value, plus the percent of customers who say they will renew their policies and recommend the company to friends.  The best price offered was the reason that 17% of the surveyed Travelers policyholders gave for choosing it as their insurer. Twenty-eight percent say they chose Travelers for home insurance on the recommendation of a friend.

Travelers background:

Founded in 1864, Travelers is the largest American insurance company by market value. The company meets insurance needs in over 90 countries worldwide and made $24.5 billion in total revenue in 2008.  Traveler's focus is to help customers manage risk before a claim occurs and respond with speed, professionalism and compassion if a claim is filed.

Travelers' homeowners insurance policies offer comprehensive coverage tailored to each customer's home with basic coverage and a full array of coverage options to enhance your protection. Basic coverage includes personal liability and protects the home, detached structures (such as a garage or a shed) and personal belongings as well as covering living expenses if the home is uninhabitable.  Additional coverage options available are:

  • Flood coverage
  • Umbrella policy
  • Personal injury
  • Contents replacement

Contact Travelers at:

Travelers Insurance Company
Attn: Consumer Affairs
One Tower Square, 5MS
Hartford, CT 06183
Telephone: (800) 328-2189

Source: “About Us,” Travelers Web site, 2009; "The Travelers Companies,” Wikipedia, June 30, 2009; "Home Insurance," Travelers Web site, 2009