Travelers
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 26%
- 37%
- 31%
- 3%
- 3%
- yes
- no
- 90%
- 10%
- I am satisfied with them. The one claim filed some years back was done to my satisfaction. Still would like to see lower rates. - Tennessee
- Excellent company and timely statements. Always available to meet your expectations. Online bill pay is great. - California
- Superb claim handling. Much was done over the internet. Payment was fast and handled every bill. Very comfortable to deal with. - Connecticut
- With my combined auto insurance the renters insurance is very cheap. - Illinois
- Disappointed with handling of claim last summer. - Arizona
- Good customer service, but rates have gone up over the years. - New Jersey
- I checked other companies and found this one values customers with no claims. - Oklahoma
- I have had a very good experience over the years and I get a discount having auto and homeowners. - Georgia
- I feel the premium is very fair. - Iowa
- I think the rate is pretty high, however, I cannont find anyone else with a less expensive rate. - Nevada
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