USAA Home Insurance Ratings
Customer Satisfaction Ratings
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Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
88%
% of Customers
Who Plan to Renew
Who Plan to Renew
98%
Financial
Strength
Ratings
Strength
Ratings
A++
December 21, 2011
Note: USAA sells only to members of the military and their families.
Customer Reviews
- No insurer better than USAA.
- USAA knows the unique needs of military members and that specialty knowledge can come in very handy when it comes to home/renters insurance.
- New to this company. The internet site is very good and easy to use. Business is conducted over the internet.
- Responsive.
- Great customer service, great prices, and reliable.
- They are unbeatable.
Reason for buying from USAA
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 56%
- 32%
- 11%
- 0%
- 0%
Would you renew?
- yes
- no
- 98%
- 2%
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