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USAA Home Insurance Ratings

X
USAA
A++
   Effective Date: November 20, 2015

USAA received five stars for customer service and 4.5 stars for value in price. Eighty-six percent of USAA home insurance customers we surveyed plan to renew their policies.

100

Customer Satisfaction Ratings

(148 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
HOME
79.9
% Who Would
Recommend to
a Friend
74%
% Who Plan
to Renew
86%
Financial
Strength
Ratings

A++    November 20, 2015


Note: USAA sells only to members of the military and their families.
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Reason for buying from USAA
Customers of USAA originally decided to purchase from the company for these reasons:
21%The insurer was recommended by a friend.
18%The insurer offered the best price.
14%Was the company their parents had.
12%Other reason.
5%Had other insurance with this company.
4%The insurer's reputation.
3%Saw a commercial.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 37%
  • 37%
  • 25%
  • 1%
  • 0%

Would you renew?
  • yes
  • no
  • 86%
  • 14%



About USAA

USAA home insurance earned five stars in the customer service category of our annual best home insurance companies study. USAA received 3.5 stars for claims processing and “value for price.”  A remarkable 74 percent of its policyholders surveyed say they would recommend USAA to a friend and 86 percent say they plan to renew their home policy. USAA sells insurance to members of the military and their families.