USAA Home Insurance Ratings

   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(148 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A++    June 10, 2016

Note: USAA sells only to members of the military and their families.
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Reason for buying from USAA
Customers of USAA originally decided to purchase from the company for these reasons:
21%The insurer was recommended by a friend.
18%The insurer offered the best price.
14%Was the company their parents had.
12%Other reason.
5%Had other insurance with this company.
4%The insurer's reputation.
3%Saw a commercial.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 37%
  • 37%
  • 25%
  • 1%
  • 0%

Would you renew?
  • yes
  • no
  • 86%
  • 14%

About USAA

USAA home insurance earned five stars in the customer service category of our annual best home insurance companies study. USAA received 3.5 stars for claims processing and “value for price.”  A remarkable 74 percent of its policyholders surveyed say they would recommend USAA to a friend and 86 percent say they plan to renew their home policy. USAA sells insurance to members of the military and their families.

Another kind of family

USAA started in 1922 when 25 army officers banded together and decided to insurance each other's automobiles. It worked out quite well. Before the year was up, they were forming a company, electing a president and hiring their first employee. Just two years later, they created a motto, "Service to the services," and USAA never really looked back.

Today USAA continually lands on "best companies to work for" and "best customer experience" lists. Based out of San Antonio, Texas, it's a bank specializing in insurance and financial services for military members.


Types of homeowners insurance offered

  • Homeowners
  • Renters
  • Valuable Personal Property
  • Collectibles
  • Condo
  • Rental Property Insurance
  • Mobile Home
  • Flood
  • Farm and Ranch
  • Liability
  • Up to $5,0000 in identity theft costs (except in New York and North Carolina)


Additional policies offered

  • Auto insurance
  • Renters insurance
  • Rental property insurance
  • Valuable personal property insurance
  • Flood insurance
  • Life insurance
  • Umbrella insurance


Consider USAA if you're a current or former member of the military

USAA is a little like an elite club. Not just anyone can join. Here's who is eligible, according to USAA's website:

  • Active, retired and honorably separated officers and enlisted personnel of the U.S. military.
  • Officer candidates in commissioning programs (Academy, ROTC, OCS/OTS).
  • Adult children of USAA members who have or had a USAA auto or property insurance policy.
  • Widows and widowers of USAA members who have or had a USAA auto or property insurance policy.

This is a strong insurance company with a wonderful reputation. In fact, it has one of those reputations where consumers who don't have a military background sometimes wish they did, so they could get USAA insurance. Its reputation is that good. In fact, a few years ago, The Atlantic called USAA, "America's good bank."


Contact Information

Corporate Headquarters

9800 Fredericksburg Road
San Antonio, TX 78288

210-531-USAA (8722)