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USAA Home Insurance Ratings
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USAA
A++
   Effective Date: March 20, 2015

USAA scored the top spot in our home insurance customer satisfaction study, with five stars overall and five stars for claims processing and customer service. Ninety-three percent of USAA home insurance customers we surveyed plan to renew their policies.

Customer Satisfaction Ratings

(112 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
HOME
95.0
% Who Would
Recommend to
a Friend
87%
% Who Plan
to Renew
93%
Financial
Strength
Ratings

A++    March 20, 2015


Note: USAA sells only to members of the military and their families.
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Reason for buying from USAA
Customers of USAA originally decided to purchase from the company for these reasons:
8% Saw a commercial.
22% The insurer's reputation.
13% The insurer offered the best price.
12% The insurer was recommended by a friend.
14% Was the company their parents had.
9% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 49%
  • 38%
  • 11%
  • 1%
  • 1%

Would you renew?
  • yes
  • no
  • 93%
  • 7%