Health Net
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 13%
- 30%
- 40%
- 6%
- 11%
- yes
- no
- 85%
- 15%
- Had a family member with a serious condition that required multiple hospitalizations. Total costs came to over $250,000. They handled everything. A few phone calls were needed when doctor bills didn't go through proper channels, but everything was eventually taken care of. An expense like this can wipe out a family financially- They came through for us. I have nothing but respect for this company. - Connecticut
- I have had several claims and have always been treated fairly. - Arizona
- Very little is covered by this company. They deny services, charge high rate for premiums and demand very high copays. - California
- Difficult to find covered providers. - California
- I was sick for awhile and they covered everything that needed to be done, beyond the co-pay. - Connecticut
- Insurance through the military - sometimes claims are not handled efficiently and it can be difficult to talk to someone in person. - Washington
- The price is reasonable but the customer service needs improvement. - California
- When I've needed them they have always taken care of me. - California
- Too expensive and too difficult to access basic services. - California
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