Health Net Health Insurance Ratings
Customer Satisfaction Ratings
HEALTH
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
65%
% of Customers
Who Plan to Renew
Who Plan to Renew
85%
Financial
Strength
Ratings
Strength
Ratings
B++
May 31, 2012
Customer Reviews
- Great price and good amount of providers who accept it.
- Price too high for coverage offered.
- Low monthly premiums.
- Prescription mail order service has problems.
- They are friendly and competitive
- They do not have great customer service.
Reason for buying from Health Net
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 35%
- 30%
- 20%
- 13%
- 2%
Would you renew?
- yes
- no
- 85%
- 15%
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