Ratings

Health best-health-company-ratings
Overall Rating info icon info icon
3.5 ratings
Claims Processing
3.5 ratings
Customer Service
3.5 ratings
Value for Price
3.0 ratings
Website and Apps
3.5 ratings
% Who Would Recommend to a Friend
78%
% Who Plan to Renew
86%
AM Best Financial Strength Ratings info-icon info-icon May 01, 2021
NR

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Centene originally decided to purchase from the company for these reasons:
  • 23% It's a health plan my employer offers
  • 22% Saw TV commercial
  • 18% Reputation
  • 18% Saw online ad
  • 8% Recommended by friend or family member
  • 6% Offered best price
  • 3% My parent's health company
  • 2% The company website and mobile apps are easy to use and helpful
  • 0% I have/had other insurance with this company
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Customer Complaint Ratio

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( Centene’s customer complaint ratio for Individual Health insurance is 17.39 )
( Centene’s customer complaint ratio for Group Health insurance is 7.52 )
17.39
0 1 3 10+
7.52
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best health insurance companies 2021: Centene Corporation

Centene is one of the largest health insurance companies for government-sponsored health plans in the country. It recently joined forces with WellCare and is now serving more than 23 million members across all 50 states in the United States. Centene is currently the largest provider of government-sponsored health plans.

Centene specializes in Medicaid, Medicare Advantage plans, Medicare supplemental coverage as well as health insurance marketplace plans. In addition, they provide health services to public sector employees and correctional institutions. Centene also offers dental, vision and pharmacy benefit management services to its policyholders.

Centene Corporation is an excellent choice if you are searching for government-sponsored health insurance or an affordable policy in the health insurance marketplace. Centene is well-reviewed for both their policy options as well as their focus on whole-person wellness which is a central element of their healthcare programs.

How Centene insurance stacks up

Centene received 3.5 out of 5 stars in our annual Best Health Insurance Companies review. They earned a consistent 3 to 3.5 out of 5 stars in every category including claims, price, customer service and website & apps.

When we asked Centene customers if they would recommend Centene to others, 78% said yes. Eighty-six percent of Centene customers said they planned to renew with Centene.

How likely to recommend?

  • 50%I would definitely recommend this company
  • 28%I would probably recommend this company
  • 14%Neutral
  • 7%I would probably not recommend this company
  • 1%I would not recommend this company

Would you renew?

86% Yes
14% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 30%
  • Average website and apps 24%
  • Fairly satisfied / Fulfills my needs OK 23%
  • Unsatisfied / website and/or apps are not fulfilling my needs 13%
  • Very unsatisfied / digital offering is severely lacking 9%

How do you prefer to deal with insurer and policy?

  • In person 40%
  • Phone 31%
  • Mobile App 13%
  • Interactive website 10%
  • Email 6%

Centene offers the following coverages:

  • Medicaid
  • Medicare Advantage
  • Medicare Supplement
  • Special Needs
  • Medicare-Medicaid (MMP)
  • Health Insurance Marketplace: Plans are designed to be affordable, comprehensive solutions for lower-income individuals and families who may not qualify for Medicaid or other government coverage.
  • Federal services: The Federal Services division of Centene Corporation provides high-quality, cost-effective managed healthcare programs and behavioral health services to public sector employees and beneficiaries
  • Correctional healthcare: Centene offers healthcare and staffing to correctional systems via a subsidiary, Centurion, a national provider of healthcare and staffing services to correctional systems and other government agencies.

Centene’s main audience is uninsured, underinsured, and low-income individuals. Centene is currently the largest Medicaid managed care organization in the country, and a leader in California, Florida, New York, and Texas, four of the largest Medicaid states.

Value-added options:

  • Specialty Pharmacy
  • Pharmacy Benefit Management (PBM)
  • Dental
  • Vision
  • Nurse Advice Line & After-Hours Support

About Centene

Founded in 1984 as a nonprofit Medicaid plan by a former hospital bookkeeper, Elizabeth “Betty” Brinn, Centene has grown into a $60 billion company that employs over 69,000 people and covers 23 million managed care members

Over the years it has acquired a variety of healthcare businesses including Opticare, a vision management services company; US Script, a pharmacy benefit management services company; and Cardium, a disease management services company. These companies currently operate as Envolve. In 2011, Centene formed a correctional healthcare services company that operates under the name Centurion.

In 2014, the Ambetter brand was introduced which offers Health Insurance Marketplace products and in 2016, Centene acquired Health Net and launched the Envolve brand for specialty whole-health solution companies.

Finally, in 2020, Centene joined forces with WellCare and is now serving more than 23 million members across all 50 states in the U.S.

Health Insurance Policies Offered:

  • Health insurance marketplace plans
  • Medicaid
  • Medicare Advantage
  • Medicaid-Medicare dual-eligible plans

In which states is Centene health insurance available?

States in which Centene health insurance available
Arizona
Arkansas
California
Connecticut
Delaware
Florida
Georgia
Illinois
Indiana
Iowa
Kansas
Louisiana
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Nebraska
Nevada
New Hampshire
New Mexico
New York
North Carolina
Ohio
Oregon
Pennsylvania
South Carolina
Tennessee
Texas
Washington
Wisconsin

Contact Centene

Corporate Headquarters

7700 Forsyth Boulevard

St. Louis, MO 63105

314-725-4477

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