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Centene Health Insurance Ratings

Ranked No. 1 Overall
Customer Satisfaction Ratings (based on 100 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Health
89.32
out of 100
90.97
89.60
89.20
84.74
89%
94%
NR
October 31, 2019
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Reasons for Buying from Centene

Customers of Centene originally decided to purchase from the company for these reasons:
Saw TV commercial28%
It's a health plan my employer offers21%
Offered best price13%
Saw online ad12%
Recommended by friend or family member10%
Reputation9%
Was the company my parents had6%
I have/had other insurance with this company1%
The company website and mobile apps are easy to use and helpful0%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 49%
I probably would recommend this company. 40%
Neutral 8%
I would not recommend this company. 2%
I probably would not recommend this company. 1%

Would you renew?

Yes 94%
No 6%

Website and Apps

How easy to use and how helpful they are
50%Satisfied - Fulfills my needs okay
35%Completely satisfied - Gives me what I want and more
12%Neutral - No good or bad feelings on this
3%Never visited or used website or mobile app
0%Not Satisfied - Is not a good website or app
0%Very unsatisfied - Their digital offerings are not good at all or nonexistent

How You Prefer to Deal with Insurers

39%In person
25%Phone
24%Interactive website
8%Mobile App
4%Email
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About Centene

Health Insurance Policies Offered:

  • Health insurance marketplace plans
  • Medicaid
  • Medicare Advantage
  • Medicaid-Medicare dual-eligible plans

Best Health Insurance Companies 2020: How Centene Stacks Up

Centene had a stellar showing and claimed a high mark of 89.32 this year in the annual consumer Best Health Insurance Company survey, landing in the top spot in health insurance company rankings. In fact, Centene had an outstanding showing in all rating factors and claimed 1st place in claims, value for price, customer service and ease of use for website and mobile apps. Ninety-four percent of those surveyed said they planned to renew with Centene and 89% they would recommend Centene.

Gauging an insurance company

Before buying with a company, it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above would give you an idea of Centene's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Centene (NAIC# 66141) had a complaint ratio of 16.6% for individual health insurance and 6.67% for group health insurance for 2018. Please note: 2019 complaint numbers will be available in 2020.

Company Background

Focusing on the under-insured and uninsured, and expanding into the marketplace

A former hospital bookkeeper, Elizabeth "Betty" Brinn founded the company in 1984 as a nonprofit Medicaid plan. Originally Centene was operated in the basement of Family Hospital in Milwaukee, guided by Brinn's experiences of growing up in an orphanage in that area.

Centene has been operating government-sponsored programs for more than three decades and is the largest Medicaid managed care organization in the country. It’s also the largest carrier on the health insurance marketplace. The company focuses on bringing services to the under-insured and uninsured.

The healthcare company has expanded its offerings in the health insurance marketplace, expanding its footprint in the Affordable Care Act. Its offerings in the marketplace in 2020 expands to 10 more markets: Arizona, Florida, Georgia, Kansas, North Carolina, Ohio, South Carolina, Tennessee, Texas and Washington. As of June 30, 2019, Centene served approximately 1.9 million exchange members across 20 states.

In October 2019, Centene announced that the insurance departments of Arizona, Connecticut, Georgia, Ohio and Texas approved Centene's pending acquisition of WellCare, bringing the total number of states to approve the transaction to 24.

With more than 15 million managed-care members, Centene delivers a full spectrum of care, from physical health to emotional wellness. Centene's Specialty Services also offers a range of services to state programs, healthcare organizations, correctional facilities and employer groups.

Contact information

Corporate Headquarters

Centene Corporation,

Centene Plaza

7700 Forsyth Boulevard

St. Louis, MO 63105

Life insurance customer service: 314-725-4477

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