Centene Health Insurance

Ratings

Health

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

86%

AM Best Financial Strength Ratings

May 01, 2021

HOW WE WEIGH OUR SCORE

Price35%
Customer service25%
Claims20%
Website and app10%
Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Centene originally decided to purchase from the company for these reasons:

23% It's a health plan my employer offers
22% Saw TV commercial
18% Reputation
18% Saw online ad
8% Recommended by friend or family member
6% Offered best price
3% My parent's health company
2% The company website and mobile apps are easy to use and helpful
0% I have/had other insurance with this company

Go to Centene site now to get a quote

Customer Complaint Ratio

( Centene’s customer complaint ratio for Individual Health insurance is 17.39 )

( Centene’s customer complaint ratio for Group Health insurance is 7.52 )

17.39

0 1 3 10+

7.52

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

Best health insurance companies 2021: Centene Corporation

Centene is one of the largest health insurance companies for government-sponsored health plans in the country. It recently joined forces with WellCare and is now serving more than 23 million members across all 50 states in the United States. Centene is currently the largest provider of government-sponsored health plans.

Centene specializes in Medicaid, Medicare Advantage plans, Medicare supplemental coverage as well as health insurance marketplace plans. In addition, they provide health services to public sector employees and correctional institutions. Centene also offers dental, vision and pharmacy benefit management services to its policyholders.

Centene Corporation is an excellent choice if you are searching for government-sponsored health insurance or an affordable policy in the health insurance marketplace. Centene is well-reviewed for both their policy options as well as their focus on whole-person wellness which is a central element of their healthcare programs.

How Centene insurance stacks up

Centene received 3.5 out of 5 stars in our annual Best Health Insurance Companies review. They earned a consistent 3 to 3.5 out of 5 stars in every category including claims, price, customer service and website & apps.

When we asked Centene customers if they would recommend Centene to others, 78% said yes. Eighty-six percent of Centene customers said they planned to renew with Centene.

Would you renew?

86% Yes

14% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more 30%
Average website and apps 24%
Fairly satisfied / Fulfills my needs OK 23%
Unsatisfied / website and/or apps are not fulfilling my needs 13%
Very unsatisfied / digital offering is severely lacking 9%

How do you prefer to deal with insurer and policy?

In person 40%
Phone 31%
Mobile App 13%
Interactive website 10%
Email 6%

Centene offers the following coverages:

Medicaid
Medicare Advantage
Medicare Supplement
Special Needs
Medicare-Medicaid (MMP)
Health Insurance Marketplace: Plans are designed to be affordable, comprehensive solutions for lower-income individuals and families who may not qualify for Medicaid or other government coverage.
Federal services: The Federal Services division of Centene Corporation provides high-quality, cost-effective managed healthcare programs and behavioral health services to public sector employees and beneficiaries
Correctional healthcare: Centene offers healthcare and staffing to correctional systems via a subsidiary, Centurion, a national provider of healthcare and staffing services to correctional systems and other government agencies.

Centene’s main audience is uninsured, underinsured, and low-income individuals. Centene is currently the largest Medicaid managed care organization in the country, and a leader in California, Florida, New York, and Texas, four of the largest Medicaid states.

Value-added options:

Specialty Pharmacy
Pharmacy Benefit Management (PBM)
Dental
Vision
Nurse Advice Line & After-Hours Support

About Centene

Founded in 1984 as a nonprofit Medicaid plan by a former hospital bookkeeper, Elizabeth “Betty” Brinn, Centene has grown into a $60 billion company that employs over 69,000 people and covers 23 million managed care members

Over the years it has acquired a variety of healthcare businesses including Opticare, a vision management services company; US Script, a pharmacy benefit management services company; and Cardium, a disease management services company. These companies currently operate as Envolve. In 2011, Centene formed a correctional healthcare services company that operates under the name Centurion.

In 2014, the Ambetter brand was introduced which offers Health Insurance Marketplace products and in 2016, Centene acquired Health Net and launched the Envolve brand for specialty whole-health solution companies.

Finally, in 2020, Centene joined forces with WellCare and is now serving more than 23 million members across all 50 states in the U.S.

Health Insurance Policies Offered:

Health insurance marketplace plans
Medicaid
Medicare Advantage
Medicaid-Medicare dual-eligible plans

In which states is Centene health insurance available?

States in which Centene health insurance available
Arizona
Arkansas
California
Connecticut
Delaware
Florida
Georgia
Illinois
Indiana
Iowa
Kansas
Louisiana
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Nebraska
Nevada
New Hampshire
New Mexico
New York
North Carolina
Ohio
Oregon
Pennsylvania
South Carolina
Tennessee
Texas
Washington
Wisconsin

Contact Centene

Corporate Headquarters

7700 Forsyth Boulevard

St. Louis, MO 63105

314-725-4477

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"Just ok"

-Age 18, California

"Only okay"

-Age 18, New York

"All was good at first but claims service was not great"

-Age 18, North Carolina

"Just ok"

-Age 19, Georgia

"It is pleasant and easy but it is hard to reach them in this pandemic."

-Age 19, Texas

"It's pretty good"

-Age 20, Florida

"Not bad for my needs"

-Age 21, Iowa

"Neutral on how they respond."

-Age 22, Arizona

"Not that good"

-Age 22, Illinois

"It is so good and there very nice"

-Age 22, Ohio

"If someone was considering switching to you insurance what's wiudk you're ok me"

-Age 23, Ohio

"Not great but not horrible"

-Age 24, California

"I think they are prtty good for the cost"

-Age 24, Florida

"It is a great company"

-Age 24, Missouri

"Good company "

-Age 24, South Carolina

"Just alright"

-Age 25, California

"It's a great company and their customer service is amazingly above and beyond."

-Age 25, Massachusetts

"Keeps me informed of what is going on"

-Age 25, New York

"It's been good but I wouldn't recommend them due to their cost."

-Age 25, Texas

"Great customer service"

-Age 26, Connecticut

"No deductibles cheap price"

-Age 26, Tennessee

"It's oaky"

-Age 26, Texas

"Does an okay job"

-Age 27, Maryland

"It is a really good company"

-Age 27, Missouri

"I tell others that Centene is really good"

-Age 28, Washington

"Good enough for my needs"

-Age 28, Massachusetts

"This company is very good with keep up with your insurance."

-Age 29, Illinois

"Very god company, I'd recommend them to others"

-Age 30, Nevada

"Good company "

-Age 30, North Carolina

"Great options great customer service"

-Age 30, North Carolina

"It's ok"

-Age 31, Indiana

"Lovely people on customer service"

-Age 32, Maryland

"It is very professional."

-Age 32, New York

"Good experience"

-Age 35, Florida

"Good company"

-Age 35, Florida

"Good service"

-Age 35, Illinois

"Good reputation"

-Age 35, Minnesota

"I have experience of insurence company. It's very trusted"

-Age 35, Ohio

"The best offer, best price, best customer service."

-Age 35, Ohio

"Best service with this company for claims."

-Age 35, Texas

"Have not lived up to my needs or budget."

-Age 36, Arizona

"It is really well it helps me and my family's needs"

-Age 36, Florida

"It does okay"

-Age 36, New York

"It has good serice"

-Age 37, Oregon

"For the price I pay it's pretty good."

-Age 38, Wisconsin

"Good service"

-Age 38, Missouri

"Excellent"

-Age 38, New York

"Good"

-Age 38, New York

"Good one to choose if are shopping around."

-Age 40, Texas

"Give them a chance if shopping for health insurance"

-Age 40, Washington

"Amazing Service"

-Age 40, Florida

"Nice great"

-Age 40, Florida

"It is very good, quality and reliable"

-Age 40, Florida

"Better than average service"

-Age 40, Illinois

"Centene insurance company is great"

-Age 40, Maryland

"Good one to look at if trying to find a new insurer"

-Age 40, Ohio

"I think they are alright."

-Age 41, Texas

"Very good for my needs."

-Age 41, Texas

"Good experience"

-Age 42, New York

"Very good experince with them."

-Age 42, New York

"Great company"

-Age 43, Texas

"Insurance is a very important all over the life and they are ok for health"

-Age 43, Georgia

"I would urge to try it out because they would not regret it"

-Age 44, New York

"Not bad but not great"

-Age 46, Florida

"This one is good, but health insuraer s seem to be all the same."

-Age 48, Texas

"Not very good"

-Age 50, Maryland

"Their customer service is so friendly and helpful"

-Age 51, Washington

"Fo your research shop around before going with Centene"

-Age 54, Arizona

"Best tht I could find for my budget."

-Age 55, Kansas

"The company has a great selection of local physicians and specialists that included all my providers. The billing and customer service departments are also well above average."

-Age 58, New York