Ratings

Health best-health-company-ratings
Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
78%
% Who Plan to Renew
86%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
NR
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Centene originally decided to purchase from the company for these reasons:
23%
It's a health plan my employer offers
22%
Saw TV commercial
18%
Reputation
18%
Saw online ad
8%
Recommended by friend or family member
6%
Offered best price
3%
My parent's health company
2%
The company website and mobile apps are easy to use and helpful
0%
I have/had other insurance with this company
health
Go to Centene site now to get a quote
money-fs
See How Much You Can Save!
Compare free quotes from companies near you
zip-pin Please enter valid zip
Please enter valid Birthdate
money-fs

Customer Complaint Ratio

info icon
Individual Health
17.39
0 1 3 10+
Group Health
7.52
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best health insurance companies 2021: Centene Corporation

Centene is one of the largest health insurance companies for government-sponsored health plans in the country. It recently joined forces with WellCare and is now serving more than 23 million members across all 50 states in the United States. Centene is currently the largest provider of government-sponsored health plans.

Centene specializes in Medicaid, Medicare Advantage plans, Medicare supplemental coverage as well as health insurance marketplace plans. In addition, they provide health services to public sector employees and correctional institutions. Centene also offers dental, vision and pharmacy benefit management services to its policyholders.

Centene Corporation is an excellent choice if you are searching for government-sponsored health insurance or an affordable policy in the health insurance marketplace. Centene is well-reviewed for both their policy options as well as their focus on whole-person wellness which is a central element of their healthcare programs.

How Centene insurance stacks up

Centene received 3.5 out of 5 stars in our annual Best Health Insurance Companies review. They earned a consistent 3 to 3.5 out of 5 stars in every category including claims, price, customer service and website & apps.

When we asked Centene customers if they would recommend Centene to others, 78% said yes. Eighty-six percent of Centene customers said they planned to renew with Centene.

How likely to recommend?

50%
I would definitely recommend this company
28%
I would probably recommend this company
14%
Neutral
7%
I would probably not recommend this company
1%
I would not recommend this company

Would you renew?

86% Yes
14% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
30%
Average website and apps
24%
Fairly satisfied / Fulfills my needs OK
23%
Unsatisfied / website and/or apps are not fulfilling my needs
13%
Very unsatisfied / digital offering is severely lacking
9%

How do you prefer to deal with insurer and policy?

In person
40%
Phone
31%
Mobile App
13%
Interactive website
10%
Email
6%

Centene offers the following coverages:

  • Medicaid
  • Medicare Advantage
  • Medicare Supplement
  • Special Needs
  • Medicare-Medicaid (MMP)
  • Health Insurance Marketplace: Plans are designed to be affordable, comprehensive solutions for lower-income individuals and families who may not qualify for Medicaid or other government coverage.
  • Federal services: The Federal Services division of Centene Corporation provides high-quality, cost-effective managed healthcare programs and behavioral health services to public sector employees and beneficiaries
  • Correctional healthcare: Centene offers healthcare and staffing to correctional systems via a subsidiary, Centurion, a national provider of healthcare and staffing services to correctional systems and other government agencies.

Centene’s main audience is uninsured, underinsured, and low-income individuals. Centene is currently the largest Medicaid managed care organization in the country, and a leader in California, Florida, New York, and Texas, four of the largest Medicaid states.

Value-added options:

  • Specialty Pharmacy
  • Pharmacy Benefit Management (PBM)
  • Dental
  • Vision
  • Nurse Advice Line & After-Hours Support

About Centene

Founded in 1984 as a nonprofit Medicaid plan by a former hospital bookkeeper, Elizabeth “Betty” Brinn, Centene has grown into a $60 billion company that employs over 69,000 people and covers 23 million managed care members

Over the years it has acquired a variety of healthcare businesses including Opticare, a vision management services company; US Script, a pharmacy benefit management services company; and Cardium, a disease management services company. These companies currently operate as Envolve. In 2011, Centene formed a correctional healthcare services company that operates under the name Centurion.

In 2014, the Ambetter brand was introduced which offers Health Insurance Marketplace products and in 2016, Centene acquired Health Net and launched the Envolve brand for specialty whole-health solution companies.

Finally, in 2020, Centene joined forces with WellCare and is now serving more than 23 million members across all 50 states in the U.S.

Health Insurance Policies Offered:

  • Health insurance marketplace plans
  • Medicaid
  • Medicare Advantage
  • Medicaid-Medicare dual-eligible plans

In which states is Centene health insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

Contact Centene

Corporate Headquarters

7700 Forsyth Boulevard

St. Louis, MO 63105

314-725-4477

Other Companies to Consider: