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Centene Health Insurance Ratings
Ranked
No. 1 Overall
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Reasons for Buying from Centene
Customers of Centene originally decided to purchase from the company for these reasons:
| Saw TV commercial | 28% |
| It's a health plan my employer offers | 21% |
| Offered best price | 13% |
| Saw online ad | 12% |
| Recommended by friend or family member | 10% |
| Reputation | 9% |
| Was the company my parents had | 6% |
| I have/had other insurance with this company | 1% |
| The company website and mobile apps are easy to use and helpful | 0% |
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About Centene
Health Insurance Policies Offered:
- Health insurance marketplace plans
- Medicaid
- Medicare Advantage
- Medicaid-Medicare dual-eligible plans
Best Health Insurance Companies 2020: How Centene Stacks Up
Centene had a stellar showing and claimed a high mark of 89.32 this year in the annual consumer Best Health Insurance Company survey, landing in the top spot in health insurance company rankings. In fact, Centene had an outstanding showing in all rating factors and claimed 1st place in claims, value for price, customer service and ease of use for website and mobile apps. Ninety-four percent of those surveyed said they planned to renew with Centene and 89% they would recommend Centene.
Gauging an insurance company
Before buying with a company, it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above would give you an idea of Centene's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Centene (NAIC# 66141) had a complaint ratio of 16.6% for individual health insurance and 6.67% for group health insurance for 2018. Please note: 2019 complaint numbers will be available in 2020.
Company Background
Focusing on the under-insured and uninsured, and expanding into the marketplace
A former hospital bookkeeper, Elizabeth "Betty" Brinn founded the company in 1984 as a nonprofit Medicaid plan. Originally Centene was operated in the basement of Family Hospital in Milwaukee, guided by Brinn's experiences of growing up in an orphanage in that area.
Centene has been operating government-sponsored programs for more than three decades and is the largest Medicaid managed care organization in the country. It’s also the largest carrier on the health insurance marketplace. The company focuses on bringing services to the under-insured and uninsured.
The healthcare company has expanded its offerings in the health insurance marketplace, expanding its footprint in the Affordable Care Act. Its offerings in the marketplace in 2020 expands to 10 more markets: Arizona, Florida, Georgia, Kansas, North Carolina, Ohio, South Carolina, Tennessee, Texas and Washington. As of June 30, 2019, Centene served approximately 1.9 million exchange members across 20 states.
In October 2019, Centene announced that the insurance departments of Arizona, Connecticut, Georgia, Ohio and Texas approved Centene's pending acquisition of WellCare, bringing the total number of states to approve the transaction to 24.
With more than 15 million managed-care members, Centene delivers a full spectrum of care, from physical health to emotional wellness. Centene's Specialty Services also offers a range of services to state programs, healthcare organizations, correctional facilities and employer groups.
Contact information
Corporate Headquarters
Centene Corporation,
Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Life insurance customer service: 314-725-4477
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"Just ok. Insurance is alright"
"Since I have no complaints till now and that one is small but still not happy"
"They help us feel safe"
"So far so good"
"Okay, nothing to say good or bad"
"Leaving them, don't like, they are horrible"
"They don't always answer my questions"
"Health insurance is still pretty expensive. The coverage is not terrible. Very large network. Bill's can be confusing though. One for hospital, one for this doctor, one for that, labs etc. Family doctor is easy though."
"Their customer service seems to be average"
"Timely solutions for my requirements"
"They are okay. No false information. "
"I don't have to wait too long for my queries to get replies"
"In my budget is the reason I have them"
"They are very good but a little expensive"
"Deductions are not easy to understand"
"Nothing at this time to share. They are okay"
"Would be nice if insurance wasn't so expensive all around"
"No complaints"
"Service is too cheap and not that helpful"
"It's ok, a bit of improvement is required to take care of all my needs"
"All my needs are covered"
"I have not had a bad experience. I just think the deductible is to high."
"I don't have anything bad or good to say. They are just a company that does okay."
"Not sure how they are, first healthcare company"
"I have coverage but it isn't all inclusive and that is disappointing."
"Their drug copayers are often higher than others so use other coverage for my medications."
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"Thank you lord for a company that is easy to work with for health insurance"
-Age 18-36, Florida"Easy to contact"
-Age 18-36, Indiana"Positive approach to their customer service"
-Age 18-36, Indiana"Treat the customers well"
-Age 18-36, Iowa"It's a good company, customer service is friendly when needed"
-Age 18-36, Florida"Never let you go complaining, fix the issues or work with you to figure things out"
-Age 18-36, Kansas"I feel very satisfied about the attention given to me and service provided to my family"
-Age 18-36, Nevada"Easy to navigate claims"
-Age 18-36, Iowa"We can easily recommend for best in plan and care services"
-Age 18-36, South Carolina"Very impressive work. I recommend them."
-Age 18-36, Georgia"Good low cost insurance"
-Age 18-36, Georgia"They are really working in a good way for me"
-Age 18-36, Illinois"You will get all the necessary guidance and updates which are very useful"
-Age 18-36, Iowa"Best in customer service and always provide answers of my questions"
-Age 18-36, Kansas"Good experiencie"
-Age 18-36, Washington"Good coverage on all health issue and it suits to my current need."
-Age 18-36, Arkansas"Different type of insurance discounts help make cheaper"
-Age 18-36, Nebraska"Safe for the future, easy to use website and no extra charges included."
-Age 18-36, Nebraska"They helped me through my health bills perfectly so I could understand."
-Age 18-36, Texas"Staff are friendly and professional"
-Age 18-36, Kansas"They are very good at customer service"
-Age 18-36, Mississippi"They have the best prices"
-Age 18-36, Mississippi"Good customer service and rates"
-Age 18-36, Nevada"Good enough"
-Age 18-36, Texas"Professional team to work with."
-Age 18-36, Maryland"Everything is so simple when using them."
-Age 18-36, Georgia"Coverage is GOOD!"
-Age 18-36, Kansas"Very good price as compared to others"
-Age 18-36, Kansas"Have a great problem solving attitude"
-Age 18-36, Massachusetts"Their service makes the positive difference and why I stay"
-Age 18-36, Massachusetts"Good company, always helpful"
-Age 18-36, New Mexico"Handle my questions very well and good customer service"
-Age 18-36, Georgia"Always found positive for me and my family, continue to stay with them."
-Age 18-36, Indiana"Are very customer oriented company"
-Age 18-36, Iowa"Services are efficient and innovative"
-Age 18-36, Kansas"I like it and I recommend it"
-Age 18-36, Massachusetts"Low prices make me stay with them"
-Age 18-36, Michigan"I got all the care and respect that I deserve"
-Age 18-36, New Hampshire"Feel safe and secure using them"
-Age 18-36, New Mexico"Good as provide great support"
-Age 18-36, Connecticut"Team are doing a great job in handling customer's issues"
-Age 18-36, Florida"Aplaudable customer service, always helpful"
-Age 37-52, Florida"I like the price of how much insurance cost."
-Age 37-52, Minnesota"I like deal with my current agent"
-Age 37-52, Louisiana"Fast response from agents. Never heard anything bad about this company."
-Age 37-52, Florida"This company is the best"
-Age 37-52, South Carolina"In every respect they are good, professional, and committed to customer service"
-Age 37-52, South Carolina"Affordable prices"
-Age 37-52, Vermont"Hassle free service and working is comfortable"
-Age 37-52, Vermont"Friendly and helpful"
-Age 37-52, Pennsylvania"Customer support is available 24/7"
-Age 37-52, Arizona"Good company with proper information."
-Age 37-52, Arizona"Good service takes care of my preferences and needs"
-Age 37-52, Arizona"Good experience so far and nice online services"
-Age 37-52, Louisiana"Very good service. The answer is immediate and attention to the public is the best. I recommend to all my friends"
-Age 37-52, New York"Premium cost is very low with full coverage for my health needs."
-Age 37-52, Arizona"Great deal for the amount I pay"
-Age 37-52, Connecticut"The prices are the best"
-Age 37-52, Florida"Good coverage and friendly people."
-Age 37-52, Indiana"Best place to do business and get services"
-Age 37-52, Louisiana"Better coverage and effective prices than other healthcare providers I've had"
-Age 37-52, Vermont"Great to share with family and friends how good the service is"
-Age 37-52, Ohio"I would recommend them to family and friends without any hesitation."
-Age 37-52, Oregon"Good discount with the best coverage"
-Age 37-52, Nebraska"Ease in service and best in claim process"
-Age 37-52, Vermont"Good positive experience with best assistance/service."
-Age 53+, Iowa"Easy to set up services and good rate"
-Age 53+, Florida"Really fast help when needed and the best service"
-Age 53+, Illinois"Had good experience last year. Easy to claim and no hidden charges."
-Age 53+, Maryland