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Coventry Health Insurance Ratings

Customer Satisfaction Ratings (based on 136 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
May 29, 2019
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Reasons for Buying from Coventry

Customers of Coventry originally decided to purchase from the company for these reasons:
Saw TV commercial20%
Offered best price20%
It's a health plan my employer offers15%
Saw online ad12%
Recommended by friend or family member10%
The company website and mobile apps are easy to use and helpful4%
Was the company my parents had3%
I have/had other insurance with this company0%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 52%
I would definitely recommend this company. 35%
Neutral 11%
I would not recommend this company. 1%
I probably would not recommend this company. 0%

Would you renew?

Yes 83%
No 17%

What was most important when choosing your current health plan

Low premiums 34%
Preferred providers available 28%
Low deductibles 15%
Breadth of services 13%
Not needing a referral (such as a PPO) 5%
I didn?t have a choice 4%
Other 1%

Website and Apps

How easy to use and how helpful they are
50%Good - Fulfills my needs
39%Excellent - Gives me what I need and more
9%Just okay - Fulfills some but not all of my needs
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking
1%Never visited/used website or mobile app

How You Prefer to Deal with Insurers

32%In person
17%Interactive website
4%Smartphone app
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About Coventry Health Care

Best Health Insurance Companies: How Coventry Health Stacks Up

In this year’s consumer survey, Coventry had a decent showing with overall four stars and score of 86.16. Consumers liked the price they paid with Coventry receiving 86 score an four stars there as well. Eighty-eight percent of surveyed policyholders would recommend the company to others.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Coventry Health (NAIC# 81973) had a complaint ratio of 15.72 for individual health and 2.53 for group health for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Part of the Aetna family

A latecomer by industry standards, the company began in 1986 but quickly grew through a series of acquisitions. Acquired by Aetna in 2013, Coventry Health Care is a Maryland-based insurer operating a wide range of managed health care products including but not limited to HMO, PPO, POS, Medicare plans, Medicaid and Workers’ Compensation.

Coventry Health Care has a presence in all 50 states plus District of Colombia and Puerto Rico, however, its CoventryOne brand of plans is currently only available in 14 states: Arkansas, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Missouri, Nebraska, North Carolina Pennsylvania, South Carolina, Utah and Virginia.

The Coventry app allows you to review your claim status, remember prescriptions, and view your medical plan usage including balances for deductibles, out-of-pocket maximums, and FSA accounts.

Contact information

Corporate headquarters

Coventry Health Care, Inc.
6730-B Rockledge Drive, Suite 700
Bethesda, MD 20817
(301) 581-0600

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